Doorways Caseworker

The Salvation Army Australia; Launceston; On-site; AUD 28,000 - 36,000; Part time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Discounts and benefits

Fitness Passport

Purchase leave

Job summary

The Salvation Army Australia in Launceston, TAS seeks a dedicated Case Worker for a fixed-term, part-time role (2 days/week). Based in Launceston, you will provide trauma-informed, person-centred financial relief and case management to clients, aligning with TSA values.

Applicants should hold a Diploma in Community Services or equivalent, with 1+ year of case work experience; WWCC required. Salary and conditions follow the SCHADS Award, Level 4.

Qualifications

• Must have Diploma in Community Services or equivalent, or substantial relevant experience.
• Experience in delivering community support to people in financial hardship or with complex needs.
• Proficiency in another language is highly regarded.
• Understanding of case work practice and poverty in Australia desirable.
• WWCC or vulnerable person check required.

Responsibilities

• Undertake assessments and develop case plans with participants.
• Manage caseload to support 15–20 community members at a time.
• Provide appropriate referrals to internal or external services.
• Maintain professional relationships in line with TSA Code of Conduct.
• Ensure open, active case plans reflecting client priorities.
• Enter data into relevant software within one week of service.

Skills

Case management

Trauma-informed practice

Cultural competence

Problem solving

Multilingual ability

Education

Diploma in Community Services or related field

Tools

Case management software

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

Number Of Positions Available

1

About The Role

We are seeking a dedicated and compassionate Case Worker to provide person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief.

Case management is provided at some of the Doorway’s sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship. Our practitioners are strength based, and trauma informed in their practice to build individual capacity, resilience and wellbeing. Based in Launceston, Tasmania, this is a Fixed Term, part time, 2 days a week position until July 2027. Salary and conditions are in accordance with the SCHADS Award, level 4.

How You Will Impact

• Undertake assessments, develop case plans in partnership with the community member (with case work being conducted in accordance with the mission and values of TSA)
• Work with approximately 15-20 community members at any given time (there may be some regional variance).
• Provides appropriate referrals to internal or external services.
• Evidence of professional and supportive relationships with community members in accordance to TSA Code of Conduct.
• Every community member who receives ongoing case work will have an open and active case plan, reflecting the community member’s priorities for casework.
• Data is entered into relevant software within one week of service provided in accordance with privacy principles and legislative requirements.

What You Will Bring

• A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered.
• At least one-year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
• Proficiency in another language is highly regarded.
• Understanding of case work practice and structural poverty in Australia is desirable.
• Demonstrated ability to deal with unpredictable situations and behaviour.
• Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.
• A valid WWCC or vulnerable person check is required

What We Offer

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

Equal Opportunity

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration