Financial Counsellor

The Salvation Army; Logan; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 taxFree

Meal entertainment benefit $2,650

Flexible working arrangements

EAP and health & wellness initiatives

Diversity and inclusion program

Ongoing training and development

Job summary

The Salvation Army in Australia seeks a dedicated Moneycare Financial Counsellor to support individuals and families facing financial hardship. You’ll provide counselling, advocacy and practical assistance, helping clients regain financial stability with a person-centred approach.

Based in our Community Engagement team, you’ll empower clients to access services, implement tailored plans and assist with debt resolution while upholding professional standards and ethical practice.

Qualifications

• Diploma of Financial Counselling or Diploma in Financial Counselling with accreditation.
• Experience in community services, financial counselling or related social services.
• Strong advocacy, communication and interpersonal skills.

Responsibilities

• Provide financial counselling, case management and advocacy services.
• Develop and implement tailored case plans with community members.
• Support clients to access services and community resources.
• Assist clients addressing debt, hardship and financial exclusion.
• Maintain accurate case notes and records using organisational systems.

Skills

Empathy

Communication

Case management

Advocacy

Education

Diploma of Financial Counselling

Accredited member

Diploma in Financial Counselling

Working toward accreditation

Job description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Moneycare Financial Counsellor

Full Time | SCHADS Level 5 Accredited (Level 4 for Associate Financial Counsellors)

Make a Real Difference in People’s Lives

At The Salvation Army , we believe everyone deserves the opportunity to live with dignity, hope and financial security. As a Moneycare Financial Counsellor , you will play a vital role in supporting individuals and families experiencing financial hardship, helping them navigate challenges, build resilience and achieve positive long-term outcomes.

Working within our Community Engagement team , you’ll provide professional financial counselling, advocacy and case management services that empower people to regain control of their financial situation and improve their overall wellbeing.

About the Role

As a Moneycare Financial Counsellor, you will work directly with people experiencing or at risk of financial hardship. Through a person-centred and strengths-based approach, you will provide counselling, advocacy, education and practical support to help community members improve their financial wellbeing.

Key responsibilities include:

• Providing financial counselling, case management and advocacy services
• Developing and implementing tailored case plans with community members
• Supporting people to access appropriate services and community resources
• Assisting clients in addressing debt, hardship, financial exclusion and related issues
• Monitoring progress and reviewing outcomes to achieve sustainable results
• Maintaining accurate case notes and records using organisational systems
• Contributing to service improvement initiatives and identifying service gaps
• Delivering financial literacy and community education sessions where appropriate
• Participating in professional development and maintaining best practice standards
• Working within the TSA Moneycare Practice Framework and relevant professional standards

What We’re Looking For

You are a compassionate and resilient professional who is passionate about helping people overcome financial challenges and achieve greater stability.

Essential Qualifications and Experience

SCHADS Level 5

• Diploma of Financial Counselling
• Accredited member of a recognised state-based Financial Counselling Association

SCHADS Level 4

• Diploma in Financial Counselling
• Working toward accreditation with a recognised Financial Counselling Association

You will also bring:

• Experience within community services, financial counselling or a related social services environment
• Understanding of financial hardship, financial exclusion and their impacts on individuals and families
• Strong advocacy, communication and interpersonal skills
• Ability to work collaboratively with internal and external stakeholders
• Commitment to ethical practice, diversity and inclusion
• Strong written and administrative skills, including case management documentation
• QLD Working with Children Check

What we offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration