Financial Counsellor

The Salvation Army Australia; Melbourne; On-site; AUD 64,000 - 77,000; Full time

Benefits offered by this job

Salary packaging

Parental leave

Purchased leave

Fitness Passport

Employee health & wellbeing

Cultural supports for Indigenous staff

Training & development

Purpose driven careers

Job summary

The Salvation Army Australia is seeking a Financial Counsellor in Victoria, working full-time on-site in Coburg and Greensborough. You will support clients in financial hardship, advocate with creditors, and develop holistic action plans to build long-term resilience.

Reporting to the Team Leader, the role offers SCHADS Award Level 4-5 with competitive hourly rates and a comprehensive benefits package designed to support wellbeing and professional development.

Qualifications

• Diploma in Financial Counselling or equivalent qualification.
• Be an accredited member, or actively working towards accreditation with a Victorian-recognised association.
• Experience in social services and understanding financial hardship and exclusion.
• Current Employee Working with Children Check.

Responsibilities

• Provide advocacy and holistic financial counselling to clients facing hardship.
• Build trusted relationships to support confidence, self-determination and outcomes.
• Develop tailored action plans to address financial challenges and goals.
• Advocate for clients and connect them with services and supports they need.
• Monitor progress, review support plans and celebrate client successes.
• Strengthen community financial wellbeing through literacy and capability initiatives.

Skills

Advocacy

Counselling

Education

Diploma in Financial Counselling

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

At Moneycare, The Salvation Army's national financial counselling and financial capability program, we help people move beyond financial crisis and build lasting financial wellbeing. Every day, our Financial Counsellors make a tangible difference by supporting individuals and families facing hardship to navigate complex financial challenges, advocate for their rights, and create pathways towards a more secure future.

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

At Moneycare, The Salvation Army's national financial counselling and financial capability program, we help people move beyond financial crisis and build lasting financial wellbeing. Every day, our Financial Counsellors make a tangible difference by supporting individuals and families facing hardship to navigate complex financial challenges, advocate for their rights, and create pathways towards a more secure future.

About The Role

As a Financial Counsellor, you'll work with clients facing complex financial hardship, providing advocacy, and holistic case work. You'll empower people to overcome immediate challenges, negotiate with creditors and service providers, access critical supports, and build the confidence and capability needed to achieve long-term financial resilience.

This role is an opportunity for you to use your expertise to create meaningful, life-changing outcomes for people experiencing financial stress.

Reporting to the Team Leader, this is a permanent full-time position, based on-site in dual locations Coburg and Greensborough, VIC.

Conditions

Compensation is in accordance with SCHADS Award Level 4-5.

SCHADS 4 - $46.70 – $50.25 hourly (without accreditation), SCHADS 5 - $53.43 - $55.85 (with accreditation) + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How You Will Make An Impact

• Support individuals and families experiencing financial hardship through compassionate, person-centred financial counselling and support
• Build trusted relationships that encourage confidence, self-determination, and positive long-term outcomes
• Develop tailored action plans that help clients address financial challenges and achieve their personal goals
• Advocate for clients and connect them with the services, resources, and supports they need to thrive
• Drive meaningful outcomes by monitoring progress, reviewing support plans, and celebrating client successes
• Strengthen community financial wellbeing through financial literacy education and capability-building initiatives

What You Will Bring

• A Diploma in Financial Counselling
• Be an accredited member, or actively working towards accreditation, with a Victorian-recognised financial counselling association
• Relevant experience in a social service environment and/or a good understanding of issues around the causes of financial hardship and financial exclusion
• A current Employee Working with Children Check

What We Offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration