Case Manager - Homelessness Support Services

The Salvation Army Australia; Greater Shepparton; On-site; AUD 73,000 - 77,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Meal entertainment benefit $2,650

Paid parental leave

EAP and wellbeing initiatives

Cultural supports for diversity

Training and development opportunities

Job summary

The Salvation Army Australia is seeking a dedicated Case Manager for a permanent part-time role (30.4 hrs/week) on-site in Shepparton, VIC. Reporting to the Team Leader, you will deliver client-centred case management to individuals and families affected by homelessness, helping them access safe housing and essential supports.

Applicants will have a relevant tertiary qualification, homelessness experience, and strong partnership skills.

Qualifications

• Tertiary qualification in Social Work or related field.
• Experience with homelessness, housing or community services.
• Ability to assess client needs and develop tailored plans.
• Experience applying risk assessment frameworks.
• Strong stakeholder collaboration and advocacy skills.
• Working with Children Check and Victorian Driver’s Licence.

Responsibilities

• Deliver strengths-based case management to individuals and families.
• Conduct client assessments and manage referrals.
• Develop, implement and review support plans for housing outcomes.
• Advocate and partner with external services for coordinated support.
• Maintain compliant records and contribute to team activities.

Skills

Case management

Advocacy

Risk assessment

Stakeholder engagement

Communication

Education

Social Work degree or diploma

Job description

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About The Program

The Homelessness Support Services Program delivers life-changing support to individuals and families experiencing or at risk of homelessness through tailored, client-centred case management. Spanning Homelessness Transition Support, the Intensive Case Management Initiative (ICMI) and Support for Families at Risk (SFAR), the program helps clients overcome complex barriers, access safe and sustainable housing, and build stronger, more independent futures. Working across diverse cohorts, including families, young parents, Aboriginal and Torres Strait Islander peoples, and culturally diverse communities, the program provides flexible, holistic support designed to create lasting outcomes.

About The Role

As a Case Manager, you'll be at the forefront of supporting individuals and families experiencing or at risk of homelessness, helping them overcome complex challenges and build pathways to safe, sustainable housing. Through proactive outreach, advocacy and connections to vital community services, you'll empower clients to achieve greater independence and positive life outcomes. This is a rewarding opportunity to make a tangible difference while delivering high-quality, person-centred support in a fast-paced and impactful environment. Reporting to the Team Leader, this is a permanent part-time position, 30.4 hours per week, based on-site in Shepparton, VIC.

Conditions

Compensation is in accordance with the SCHADS Award Level 5. $53.43 - $55.85 + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How You Will Make An Impact

• Deliver strengths-based, person-centred case management support to individuals and families experiencing or at risk of homelessness, empowering clients to achieve their goals and build greater independence
• Conduct comprehensive client assessments, manage referrals and provide proactive outreach support, ensuring services are responsive, tailored and aligned with program objectives
• Develop, implement and review individual case management plans, connecting clients with housing, community supports and essential services to achieve sustainable outcomes
• Advocate for clients and build strong partnerships with external service providers, ensuring clients receive coordinated support that addresses their complex and evolving needs
• Maintain accurate client records, meet compliance and funding requirements, actively contribute to team activities, and identify opportunities to enhance service delivery and client outcomes

What You Will Bring

• Tertiary degree or diploma qualification in Social Work, Community Services, Welfare, Community Development or a related discipline, or equivalent experience and expertise gained through extensive sector knowledge and professional practice
• Demonstrated experience working within homelessness, housing or community services, with a strong understanding of the challenges faced by vulnerable and disadvantaged communities
• Proven ability to undertake comprehensive client assessments, gather and analyse information, and develop tailored support plans that address individual needs and goals
• Experience applying risk assessment frameworks to identify and respond to issues relating to safety, wellbeing, homelessness and other complex client needs
• Strong stakeholder engagement and collaboration skills, with the ability to work effectively with clients, community services and external providers to achieve positive, holistic outcomes
• A current and valid Employee Working with Children’s Check
• A current Victorian Driver’s Licence

What We Offer

The Salvos offer eligible employees a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

About Us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration