Donor Support Specialist: Flexible Hours & Remote

Cerebral Palsy Alliance; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Parental leave

Wellbeing allowance

Employee assistance program

Job summary

Cerebral Palsy Alliance in Sydney seeks a Customer Service Coordinator for our Donor Support team. You will be the first point of contact for donors and supporters, providing friendly service across phone, email and digital channels, and helping maintain accurate donor records.

Key duties include processing donations, assisting with payment changes and queries, and supporting daily operations of the Donor Support team, all while upholding CPA values.

Qualifications

• At least 2 years' customer service experience (retail, contact centre, hospitality or not-for-profit welcome).
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational abilities.
• Empathy and respect for people with disability and their families.

Responsibilities

• Act as the first point of contact for CPA supporters and provide service across phone, email and digital channels.
• Process donations received through campaigns via phone, mail and online channels.
• Support donor retention by assisting with payments and inquiries.
• Make outbound calls to thank donors and respond to feedback.
• Maintain accurate records in the CRM according to donor preferences.
• Support day-to-day operations of the Donor Support team.

Skills

Customer service

Communication skills

Attention to detail

Empathy

CRM software

Tools

CRM software

Job description

Cerebral Palsy Alliance in Sydney seeks a Customer Service Coordinator for our Donor Support team. You will be the first point of contact for donors and supporters, providing friendly service across phone, email and digital channels, and helping maintain accurate donor records.

Key duties include processing donations, assisting with payment changes and queries, and supporting daily operations of the Donor Support team, all while upholding CPA values.