Donor Experience Coordinator — Remote

Cerebral Palsy Alliance; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Tax-free meal, entertainment & venue

Flexible working options

12 weeks parental leave

2 weeks partner leave

Well-being allowance

Discounted gym membership

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Cerebral Palsy Alliance in Allambie Heights, NSW, is seeking a Customer Service Coordinator to join the Individual Giving team. You’ll be the first point of contact for donors, providing friendly, professional support via phone, email, and digital channels.

You will help deliver an outstanding supporter experience, support fundraising campaigns and maintain accurate donor records. The role requires strong communication, attention to detail and empathy for people with disability and their

Qualifications

• At least 2 years' customer service experience (retail, contact centre, hospitality or not-for-profit experience welcome)
• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills

Responsibilities

• Acting as the first point of contact for CPA supporters and providing exceptional service across phone, email and digital channels
• Processing donations received through campaigns via phone, mail and online channels
• Supporting donor retention by assisting with payment changes, downgrades or queries
• Making outbound calls to thank donors for their support or respond to feedback
• Maintaining accurate records within our CRM system in line with supporter preferences
• Supporting the smooth day-to-day operations of the Donor Support team

Skills

Customer service

Communication

Attention to detail

Empathy

Systems usage

Job description

Cerebral Palsy Alliance in Allambie Heights, NSW, is seeking a Customer Service Coordinator to join the Individual Giving team. You’ll be the first point of contact for donors, providing friendly, professional support via phone, email, and digital channels.

You will help deliver an outstanding supporter experience, support fundraising campaigns and maintain accurate donor records. The role requires strong communication, attention to detail and empathy for people with disability and their