Donor Services Assistant

Catholic Archdiocese of Brisbane; City of Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

Catholic Archdiocese of Brisbane is seeking a friendly, organised Donor Services Assistant to join the Communications and Engagement team on a permanent part-time basis. Based in Brisbane CBD, the role handles donor enquiries by phone and email, processes donations in the RENXT Raiser s Edge database, maintains donor records, and supports the fundraising team with administrative tasks.

If you are customer-service oriented, detail-focused, and comfortable with databases, you could contribute to

Qualifications

• Previous experience in administration, donor services, customer service or a similar support role.

Responsibilities

• Act as a first point of contact for donors and stakeholders via phone, email and mail.

Skills

Administration experience

Donor services

Customer service

Organisational skills

Written communication

Verbal communication

MS Office

Raisers Edge

CRM system

Discretion

Team collaboration

Blue Card

National background check

Tools

Raiser's Edge

CRM/database system

Microsoft Office

Job description

Catholic Archdiocese of Brisbane - Brisbane QLD

Donor Services Assistant

Location: Brisbane CBD

Employment: Permanent Part-Time

Work Hours: 25 hours per week (Monday to Friday, 5 hours per day)

About the Archdiocese

The Catholic Archdiocese of Brisbane serves the Catholic community across Southeast Queensland and supports parishes, ministries and agencies in their mission and pastoral work. Guided by the values and teachings of the Catholic Church, the Archdiocese is committed to serving the community through faith, compassion and social responsibility. Archdiocesan Services supports this mission by providing parishes and agencies with expert advice and services in WHS, finance, technology, property, HR, communications, compliance, legal, and more.

About the Role

The Archdiocese of Brisbane is seeking a friendly, organised and detail-focused Donor Services Assistant to join the Communications and Engagement team on a permanent part-time basis.

The Donor Services Assistant will be one of the first points of contact for donors, responding to enquiries by phone and email and ensuring each interaction is welcoming, professional and timely.

The role also provides important administrative support through processing donations, maintaining accurate donor records, preparing receipts and acknowledgements, and supporting the broader fundraising team.

This is a great opportunity for someone who enjoys working with people, has strong attention to detail and is confident working with databases and administrative processes.

Key Responsibilities

• Act as a first point of contact for donors and stakeholders via phone, email and mail.
• Respond to donor enquiries in a friendly, professional and timely manner.
• Accurately process and record donations, gifts and donor information within the Raiser's Edge (RENXT) database.
• Process donation receipts, banking and reconciliations across different forms of giving, including credit card transactions.
• Prepare and send donor acknowledgement correspondence within required timeframes.
• Maintain accurate donor records and undertake regular data-quality and duplicate-record checks.
• Assist with maintaining parish, agency and school information within the database.
• Provide administrative and ad-hoc data support to the fundraising team.
• Assist the Events Coordinator and Relationship Managers with event information, attendee records and event preparation where required.
• Work collaboratively with the wider team and provide general administrative support as needed.

About You

We are looking for someone who enjoys helping people and takes pride in providing accurate and professional administrative support.

You will ideally have:

• Previous experience in administration, donor services, customer service or a similar support role.
• Strong organisational skills and excellent attention to detail.
• Well-developed written and verbal communication skills.
• A warm, friendly and professional approach when communicating with donors and other stakeholders.
• Strong Microsoft Office skills and confidence learning new systems and processes.
• Experience using Raiser's Edge or a comparable CRM/database system involving customer, donor or constituent records.
• The ability to manage competing priorities and complete work within required timeframes.
• A high level of discretion and confidentiality when handling personal and donor information.
• A positive, can-do attitude and willingness to learn.
• The ability to work collaboratively and contribute positively to a supportive team environment.
• A current Blue Card and National Criminal History Check, or the ability to obtain both.

If you are an organised and approachable administrator who enjoys working with people and would like to contribute to the work of the Archdiocese of Brisbane, we would love to hear from you.

For any enquiries regarding the role, please email Brent Hunter *******@bne.catholic.net.au

Accessibility and Inclusivity

The Archdiocese of Brisbane is committed to creating an accessible and inclusive environment where all job candidates can fully engage in the recruitment process. We acknowledge and actively support the inclusion, respect, and equitable treatment of, including but not limited to, Aboriginal and Torres Strait Islander peoples, people with disabilities, and people from culturally, religiously and linguistically diverse backgrounds. If you require any reasonable accessibility adjustments or information in an alternative format during the recruitment process, please contact us to discuss how we can support your participation. We respect your privacy and confidentiality. Information is shared with other staff only as reasonably necessary to arrange workplace accessibility adjustments.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks, criminal history checks, and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a 0 tolerance to abuse of children or vulnerable adults.