Donor Growth & Retention Coordinator

St Vincent De Paul; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Tax-free benefits up to 15900 AUD

Career progression

Learning & Development

Wellbeing support

Inclusive culture

Leave benefits

Job summary

St Vincent de Paul Society (NSW) is seeking a Regular Giving Coordinator to grow and retain Regular Giving supporters and drive donor journeys that maximise value. You will develop campaigns and coordinate end-to-end delivery to grow sustainable income for NSW communities.

This full-time, hybrid role reports to the Direct Marketing Manager and works with fundraising teams, data specialists and external partners to deliver engaging donor experiences and opportunities to reactivate supporters.

Qualifications

• Mininum 2 years experience in Regular Giving.
• Relevant qualifications preferably in business or marketing.
• Excellent interpersonal and collaboration with stakeholders.
• Excellent verbal and written communication skills.
• Excellent time management and organisational skills.
• Understanding of marketing and fundraising, preferably in Regular Giving.
• Excellent skills in MS Office and experience using databases, preferably MS Dynamics 365.

Responsibilities

• Develop and implement strategies and campaigns to acquire, retain and grow the Society's Regular Giving donor base.
• Deliver high-quality donor stewardship and supporter care that strengthens engagement, loyalty and lifetime donor value.
• Build and manage engaging donor journeys that welcome, retain, upgrade and reactivate Regular Giving supporters.
• Coordinate the end-to-end delivery of the Regular Giving program, including donor communications, decline management, welcome and acknowledgement processes.
• Monitor program performance through data analysis, reporting and benchmarking, working closely with the Fundraising Data & Insights team to drive continuous improvement.
• Collaborate with internal fundraising teams and external partners to support campaign delivery, donor progression and exceptional supporter experiences.

Skills

Regular Giving

Interpersonal skills

Communication skills

Time management

Collaborative

Stakeholder management

Education

Business/Marketing qualification

Tools

MS Office

MS Dynamics 365

Job description

St Vincent de Paul Society (NSW) is seeking a Regular Giving Coordinator to grow and retain Regular Giving supporters and drive donor journeys that maximise value. You will develop campaigns and coordinate end-to-end delivery to grow sustainable income for NSW communities.

This full-time, hybrid role reports to the Direct Marketing Manager and works with fundraising teams, data specialists and external partners to deliver engaging donor experiences and opportunities to reactivate supporters.