Donor Experience & Fundraising Coordinator

News Corp Australia; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

News Corp Australia is seeking a Supporter Care and Fundraising Coordinator for the Good Friday Appeal. You will handle donor and volunteer inquiries, support campaigns, raffles and events, and maintain Salesforce and fundraising records.

The role is entry-level, fast-paced, and cross-functional, offering exposure to digital, finance, and marketing teams. You will bring warmth, accuracy and calm problem-solving to interactions, contributing to a purpose-led organisation that supports the Royal

Qualifications

• Background in customer service, supporter care, or fundraising administration within an NFP or corporate setting.
• Strong written and verbal communication skills with a warm, empathetic tone for diverse stakeholders.
• Comfortable using Google Workspace, MS Office, and CRM tools; experience with Salesforce, Funraisin, or Canva is a plus.
• High level of organisational skill and accuracy when managing data entry, shared inbox queues, and administrative workflows.
• Ability to triage requests efficiently and escalate complex issues when needed.
• Adaptable and composed during high-volume fundraising periods.
• Enjoys collaborating with digital, finance, and marketing teams to build a connected supporter experience.
• Passionate about supporting the Royal Children’s Hospital community and the Good Friday Appeal.

Responsibilities

• Manage central contact and fundraising inboxes, serving as the main touchpoint for donor and volunteer inquiries.
• Triage supporter registrations, resolve routine inquiries, and steward community fundraisers below specified thresholds.
• Execute administrative tasks for campaigns, raffles, and events, including managing supplier approvals and collecting digital assets.
• Maintain accurate CRM records in Salesforce, assist with basic reporting, and process donations.
• Coordinate the distribution of event collateral, certificates, acknowledgments, fundraising resources and materials using established checklists.
• Assist with the fundraising permit implementation process under the guidance of campaign managers.
• Handle routine complaints constructively and elevate complex matters to senior portfolio owners.
• Deliver calm, supporter-centered service and back-up during peak Good Friday Appeal periods.

Skills

Customer service

Communication

Organisation

CRM tools

Google Workspace

Tools

Salesforce

Funraisin

Canva

Job description

News Corp Australia is seeking a Supporter Care and Fundraising Coordinator for the Good Friday Appeal. You will handle donor and volunteer inquiries, support campaigns, raffles and events, and maintain Salesforce and fundraising records.

The role is entry-level, fast-paced, and cross-functional, offering exposure to digital, finance, and marketing teams. You will bring warmth, accuracy and calm problem-solving to interactions, contributing to a purpose-led organisation that supports the Royal