Donor Experience & Engagement Coordinator

UNSW International; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible Working Options

December shutdown leave

Discount on UNSW courses

Superannuation contributions

Retail/education discounts

Job summary

UNSW is seeking a Donor Experience Coordinator to provide project, administrative and operational support across donor engagement initiatives. You will work with donors and colleagues to support communications, events, fundraising appeals and donor recognition.

You are highly organised and proactive, with a Diploma qualification and experience in administration, events, communications or fundraising within higher education or philanthropy.

Qualifications

• Diploma qualification or equivalent experience.
• Experience providing administrative, project or operational support within a complex organisation.
• Experience delivering events, stakeholder engagement or communications initiatives.
• Excellent written and verbal communication with diverse stakeholders.
• Strong organisational skills and ability to manage competing priorities.
• Experience creating EDMs using Mailchimp or similar tools.
• Experience processing invoices and maintaining records.
• Digital literacy with Microsoft 365 and databases/online systems.
• Experience with Canva or similar design tools is highly regarded.
• Ability to work independently and as part of a team; experience in higher education, philanthropy, fundraising, or membership-based organisations is advantageous.

Responsibilities

• Provide administrative and project support across donor experience initiatives.
• Coordinate logistics for donor meetings and events, including venue bookings and on-site support.
• Support development and delivery of donor communications, newsletters and campaigns.
• Create and distribute EDMs using Mailchimp and assist with reporting and analytics.
• Manage shared inboxes and respond to donor and stakeholder inquiries promptly.
• Process invoices, purchase orders and related financial documentation.
• Maintain databases, filing systems and administrative processes.
• Assist with donor acknowledgement programs and stewardship initiatives.
• Contribute to a collaborative, high-performing, customer-focused team culture.

Skills

Administrative skills

Project support

Event support

Communication

Mailchimp

Invoices & PO processing

Microsoft 365

Canva

Team collaboration

Education

Diploma qualification

Tools

Mailchimp

Canva

Microsoft 365

Databases/online systems

Job description

UNSW is seeking a Donor Experience Coordinator to provide project, administrative and operational support across donor engagement initiatives. You will work with donors and colleagues to support communications, events, fundraising appeals and donor recognition.

You are highly organised and proactive, with a Diploma qualification and experience in administration, events, communications or fundraising within higher education or philanthropy.