Donor Experience & Engagement Lead

UNSW; Sydney; Hybrid; AUD 92,000 - 104,000; Full time

Benefits offered by this job

Flexible Working Options

Additional 3 days leave duringDecember

Career development opportunities

Up to 50% discount on UNSW courses

Flexible 17% Superannuation kontribu­t

Discounts and entitlements (retail,教育,

Job summary

UNSW is seeking a Donor Experience Coordinator based in Kensington with a hybrid work arrangement. The role provides project and administrative support across donor engagement initiatives and coordinates logistics for meetings and events.

You will assist with donor communications, newsletters and EDM campaigns, create and distribute EDMs via Mailchimp, manage inquiries, process invoices and maintain databases, contributing to a collaborative team culture and successful fundraising activities.

Qualifications

• Diploma qualification or equivalent combination of qualifications and experience.
• Experience providing administrative, project or operational support within a complex organisation.
• Experience supporting events, stakeholder engagement or communications initiatives.
• Excellent written and verbal communication skills with a broad range of stakeholders.
• Strong organisational skills and ability to manage competing priorities.
• Experience creating and distributing EDMs using Mailchimp or similar tools.
• Experience processing invoices and maintaining records.

Responsibilities

• Provide administrative and project support across donor experience initiatives.
• Coordinate logistics for donor meetings and events, including venue bookings, registrations and on-site support.
• Support development and delivery of donor communications, newsletters and campaigns.
• Create and distribute EDMs using Mailchimp and assist with reporting/analytics.
• Manage shared inboxes and respond to donor and stakeholder inquiries.
• Process invoices, POs and financial documentation for donor activities.
• Maintain databases, records and administrative processes across the team.
• Contribute to donor acknowledgement programs and stewardship initiatives.

Skills

Administrative skills

Project coordination

Event coordination

Communications

Stakeholder management

Organisational skills

Education

Diploma qualification

Tools

Microsoft 365

Mailchimp

Canva

Job description

UNSW is seeking a Donor Experience Coordinator based in Kensington with a hybrid work arrangement. The role provides project and administrative support across donor engagement initiatives and coordinates logistics for meetings and events.

You will assist with donor communications, newsletters and EDM campaigns, create and distribute EDMs via Mailchimp, manage inquiries, process invoices and maintain databases, contributing to a collaborative team culture and successful fundraising activities.