Donor Engagement And Retention Coordinator

Gembridge; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Hybrid (Melbourne)

Full-time / 0.8 FTE

Job summary

Breast Cancer Network Australia is seeking a Donor Engagement and Retention Coordinator to join the Individual Giving team in Melbourne. You will manage donor enquiries, coordinate personalised donor journeys and supporter communications to build loyalty and deepen connection to the mission.

Reporting to the Philanthropy Manager, you will use data insights to improve engagement, work across multiple projects and foster strong donor relationships in a supportive, flexible hybrid environment.

Qualifications

• Experience in donor engagement, donor care or supporter engagement.
• Knowledge of donor retention and loyalty strategies.
• Experience coordinating donor communications or journeys.
• Strong communication and relationship-building skills with a service-oriented approach.
• Excellent organisational skills and ability to manage multiple priorities.
• Analytical capability to interpret data and identify trends.

Responsibilities

• Support donor enquiries as the first point of contact for supporters.
• Coordinate personalised donor journeys and supporter communications.
• Oversee recognition activities and engagement experiences to build loyalty.
• Collaborate with teams to improve donor engagement outcomes.

Skills

Donor engagement

Relationship-building

Communication skills

Data-driven decisions

Multi-project management

Analytical skills

Tools

Salesforce

Job description

• Support donor enquiries, journeys, stewardship and retention initiatives
• Competitive salary with flexible, supportive working environment
• Full-time or 0.8, Melbourne location (hybrid)

Breast Cancer Network Australia stands with Australians affected by breast cancer to ensure their voices drive meaningful change. As the leading breast cancer consumer organisation, we inform, support and advocate—bringing people together and driving better outcomes for our community and the healthcare system.

Since their inception in 1998, they have built a strong and resilient network of over 250,000 individuals who have received their support. Alongside this network, Breast Cancer Network Australia work with the broader cohort of health professionals, government, healthcare providers and partners to influence and create a stronger healthcare system.

Reporting to the Philanthropy Manager and working within the Individual Giving team, the Donor Engagement and Retention Coordinator supports the delivery of donor engagement, stewardship and retention initiatives across a range of donor programs.

You will manage donor enquiries as the first point of contact for supporters, while coordinating personalised donor journeys, supporter communications, recognition activities and engagement experiences that build loyalty and deepen connection to the mission.

This is an excellent opportunity for someone who enjoys combining relationship-building, communication and data insights to strengthen engagement and maximise long-term impact.

About YOU

You are a relationship-focused fundraising, donor care or supporter engagement professional who understands the importance of creating meaningful experiences, that make supporters feel valued and connected. You enjoy speaking with donors, providing exceptional supporter care, and building strong relationships through meaningful conversations.

Highly organised and collaborative, you enjoy working across multiple projects and using data and insights to improve engagement outcomes. You bring a proactive approach, strong attention to detail and a genuine passion for building lasting donor relationships.

You’ll bring:

• Experience in donor engagement, donor care, stewardship, individual giving or a similar fundraising role
• Understanding of donor retention, loyalty and supporter engagement strategies
• Experience coordinating donor communications, engagement activities or supporter journeys
• Strong communication and relationship-building skills with a service-oriented approach
• Strong organisational skills and the ability to manage multiple priorities effectively
• Analytical capability, with the ability to interpret data, identify trends and support informed decision-making
• Experience using Salesforce or a similar CRM system
• Attention to detail and commitment to maintaining accurate donor records and reporting
• A collaborative and proactive approach, with a focus on continuous improvement
• Alignment with Breast Cancer Network Australia's values of Accountability, Belonging, Care and Courage
• Experience in a health, community or not-for-profit organisation (highly regarded)

Gembridge Australia champions diversity and is committed to building an inclusive environment. We encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and genders.

Gembridge is proud to partner with Breast Cancer Network Australia.