Donor Centre Experience Officer – Part-Time, Geelong

Australian Red Cross Lifeblood; Geelong; On-site; AUD 38,000 - 54,000; Part time

Benefits offered by this job

Minimum 5 weeks annual leave (up to 6)

Salary packaging options

14 weeks paid parental leave

Employee assistance program Sonder

Job summary

Australian Red Cross Lifeblood's Geelong Donor Centre seeks a Centre Service Officer to warmly greet donors, provide clear instructions, and help ensure a positive donation experience. You’ll manage donor information across multiple systems, assist with paperwork, and support day-to-day centre operations with a friendly, customer-focused approach.

This fixed-term, part-time role offers a structured training program, weekend and afternoon shifts on a rotating roster, and the chance to be part of

Qualifications

• Demonstrated experience delivering excellent customer service
• Working knowledge of safe food handling procedures
• Previous experience in admin, customer service, retail or hospitality (desirable)
• Strong computer literacy and ability to manage multiple systems accurately
• Ability to occasionally lift items weighing 9–22.7 kg
• Frequent sitting, bending, and reaching to restock supplies in the kitchen
• Flexible to work between 9-10 shifts per fortnight on a rotating roster Monday to Sunday including weekends and afternoons

Responsibilities

• Warmly greet and welcome donors, ensuring a positive donation experience
• Provide clear instructions and support to donors in completing required paperwork
• Prepare and replenish food and beverages, maintaining the donor refreshment area
• Monitor donors post-donation and assist with rebooking future appointments
• Demonstrate strong computer literacy, accurately managing donor information and navigating multiple systems
• Work collaboratively with the wider team to ensure smooth day-to-day centre operations

Skills

Customer service experience

Computer literacy

Ability to lift 9–22.7 kg

Shift flexibility

Tools

Donor management systems

Food handling procedures knowledge

Job description

Australian Red Cross Lifeblood's Geelong Donor Centre seeks a Centre Service Officer to warmly greet donors, provide clear instructions, and help ensure a positive donation experience. You’ll manage donor information across multiple systems, assist with paperwork, and support day-to-day centre operations with a friendly, customer-focused approach.

This fixed-term, part-time role offers a structured training program, weekend and afternoon shifts on a rotating roster, and the chance to be part of