Centre Service Officer

Australian Red Cross Lifeblood; Geelong; On-site; AUD 38,000 - 54,000; Part time

Benefits offered by this job

Minimum 5 weeks annual leave (up to 6)

Salary packaging options

14 weeks paid parental leave

Employee assistance program Sonder

Job summary

Australian Red Cross Lifeblood's Geelong Donor Centre seeks a Centre Service Officer to warmly greet donors, provide clear instructions, and help ensure a positive donation experience. You’ll manage donor information across multiple systems, assist with paperwork, and support day-to-day centre operations with a friendly, customer-focused approach.

This fixed-term, part-time role offers a structured training program, weekend and afternoon shifts on a rotating roster, and the chance to be part of

Qualifications

• Demonstrated experience delivering excellent customer service
• Working knowledge of safe food handling procedures
• Previous experience in admin, customer service, retail or hospitality (desirable)
• Strong computer literacy and ability to manage multiple systems accurately
• Ability to occasionally lift items weighing 9–22.7 kg
• Frequent sitting, bending, and reaching to restock supplies in the kitchen
• Flexible to work between 9-10 shifts per fortnight on a rotating roster Monday to Sunday including weekends and afternoons

Responsibilities

• Warmly greet and welcome donors, ensuring a positive donation experience
• Provide clear instructions and support to donors in completing required paperwork
• Prepare and replenish food and beverages, maintaining the donor refreshment area
• Monitor donors post-donation and assist with rebooking future appointments
• Demonstrate strong computer literacy, accurately managing donor information and navigating multiple systems
• Work collaboratively with the wider team to ensure smooth day-to-day centre operations

Skills

Customer service experience

Computer literacy

Ability to lift 9–22.7 kg

Shift flexibility

Tools

Donor management systems

Food handling procedures knowledge

Job description

Australian Red Cross Lifeblood – Geelong VIC

1d ago , from Australian Red Cross Lifeblood

• Fixed Term Part-Time opportunity until June 2027 - 54.00 hours per fortnight
• Varied shifts across a rotating roster - Monday to Sunday
• Located atGeelong Donor Centre, VIC
• Salary starting from $33.12 per hour + Penalties + Super + Salary Packaging and more!

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

OurGeelongDonor Centre is seeking a Centre Service Officer with a genuine passion to deliver an exceptional service to our donors. Working collaboratively in a team, a day in the centre could see you:

• Warmly greet and welcome donors, ensuring a positive donation experience
• Provide clear instructions and support to donors in completing required paperwork
• Prepare and replenish food and beverages, maintaining the donor refreshment area
• Monitor donors post-donation and assist with rebooking future appointments
• Demonstrate strong computer literacy, accurately managing donor information and navigating multiple systems
• Work collaboratively with the wider team to ensure smooth day-to-day centre operations

Our flexible self-paced paid training program has a balance between on-the-job practice, and online class schedules to ensure that you are well supported. Besides having a real passion to deliver an amazing donor experience, you’ll need to be able to provide:

• Demonstrated experience delivering excellent customer service
• Working knowledge of safe food handling procedures
• Previous experience in admin, customer service, retail or hospitality (desirable)
• Strong computer literacy and ability to manage multiple systems accurately
• Ability to occasionally lift items weighing 9–22.7 kg
• Frequent sitting, bending, and reaching to restock supplies in the kitchen
• Flexible to work between 9-10 shifts per fortnight on a rotating roster Monday to Sunday including weekends and afternoons

This role is a fixed term position for 8 months based at our Geelong Donor Centre. To view the current operational hours for this centre, please check here: Find a donor centre near you | Australian Red Cross Lifeblood

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Minimum 5 weeks annual leave (up to 6 weeks)
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

Is Lifeblood your reason?

This role will close by 19th Oct.

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed.

If this advert is still live, we're still accepting applications. We encourage you to apply as soon as possible, as opportunities can progress quickly.

Have a question about the role or do you need support or adjustments during any stage of the recruitment process? Email Sami, our AI Careers Assistant, at*******@redcrossblood.org.au.To help Sami provide the most relevant information, please include the role title and location in your email. Sami can assist with common recruitment questions, and if your enquiry requires additional support, it will be escalated to our Talent Acquisition team.

Please note: we can’t accept applications sent directly to this email address.