Donor Centre Experience Officer

Australian Red Cross Lifeblood; City of Melbourne; On-site; AUD 45,000 - 48,000; Part time

Benefits offered by this job

Salary packaging

Superannuation

5 weeks annual leave (up to 6)

14 weeks paid parental leave

Employee assistance program Sonder

Job summary

Australian Red Cross Lifeblood in Melbourne is seeking a Centre Service Officer to warmly welcome donors, guide them through paperwork, and keep the donor refreshment area stocked. You’ll contribute to a welcoming, efficient centre environment and support smooth operation across the donor centre.

You will use strong computer literacy to manage donor information across multiple systems and work with the team on a rotating roster, Monday to Sunday.

Qualifications

• Demonstrated experience delivering excellent customer service.
• Working knowledge of safe food handling procedures.
• Previous experience in customer service, retail or hospitality (desirable).
• Strong computer literacy and ability to manage multiple systems accurately.

Responsibilities

• Warmly greet and welcome donors, ensuring a positive donation experience.
• Provide clear instructions and support to donors in completing required paperwork.
• Prepare and replenish food and beverages, maintaining the donor refreshment area.
• Monitor donors post-donation and assist with rebooking future appointments.
• Demonstrate strong computer literacy, accurately managing donor information and navigating multiple systems
• Work collaboratively with the wider team to ensure smooth day-to-day centre operations.

Skills

Customer service

Food safety

Computer literacy

Donor care

Job description

Australian Red Cross Lifeblood in Melbourne is seeking a Centre Service Officer to warmly welcome donors, guide them through paperwork, and keep the donor refreshment area stocked. You’ll contribute to a welcoming, efficient centre environment and support smooth operation across the donor centre.

You will use strong computer literacy to manage donor information across multiple systems and work with the team on a rotating roster, Monday to Sunday.