Domestic Course Advisor — Flexible, Global Opportunities

Navitas; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Global career opportunities

Paid volunteer leave

Discounted courses

Employee benefits

Job summary

Navitas is a global education provider seeking a Domestic Course Advisor in Australia to support student recruitment across the country. In this phone-based role you’ll be the first point of contact for prospective domestic students, answering questions, providing tailored course information, and guiding them through the admissions process to drive enrolments.

You’ll collaborate with the broader Student Recruitment and Admissions teams to ensure a seamless, student-first experience from enquiry

Qualifications

• Sales or customer service experience, ideally in education or high-volume enquiry handling.
• Strong communication skills with the ability to build trust quickly.
• Experience using Salesforce or similar CRM platforms to track leads.
• Empathy with accountability for diverse student journeys.
• Resilience, drive and ability to manage multiple priorities.

Responsibilities

• Connect with future students via phone, email, and web platforms to support their journey.
• Deliver accurate course information, entry requirements and admissions guidance.
• Manage a portfolio of prospective students through the enrolment funnel.
• Ensure conversations align with admissions policies and regulations.
• Maintain timely CRM records of activity and correspondence.
• Collaborate with Marketing, Admissions, and on-campus teams to hit enrolment targets.

Skills

Sales or Customer Service Experience

Strong Communication Skills

CRM Know-How (Salesforce)

Empathy with accountability

Resilience and Drive

Tools

Salesforce

Job description

Navitas is a global education provider seeking a Domestic Course Advisor in Australia to support student recruitment across the country. In this phone-based role you’ll be the first point of contact for prospective domestic students, answering questions, providing tailored course information, and guiding them through the admissions process to drive enrolments.

You’ll collaborate with the broader Student Recruitment and Admissions teams to ensure a seamless, student-first experience from enquiry