Domestic and Family Violence Case Manager

The Benevolent Society; Campbelltown; On-site; AUD 56,000 - 70,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Monthly ADOs (12 extra days off)

Fitness Passport

Employee assistance program

Purchased leave

Job summary

The Benevolent Society in Campbelltown (NSW) is seeking a DFV Case Manager to provide trauma-informed, practical, relationship-based support to women and children experiencing domestic and family violence. You will conduct risk assessments, safety planning and develop individual case plans within an integrated service model.

You will coordinate brokerage and recognition payments, advocate for clients and connect them with essential services, while maintaining confidential case records and

Qualifications

• A relevant tertiary qualification in Social Work, Community Services or a related discipline.
• 3+ years’ experience in case management, ideally supporting women and children affected by domestic and family violence.
• Strong ability to engage and build rapport with women and children, including clients experiencing crisis or complex trauma.
• Experience in DFV risk assessment, safety planning and person-centred case planning.
• Confidence providing practical support, advocacy, referrals and service coordination.
• Sound knowledge of child protection and mandatory reporting requirements.
• Strong organisation, documentation and time-management skills.
• A current Driver’s Licence.

Responsibilities

• Build trust and rapport with women and children experiencing domestic and family violence, trauma and complex circumstances.
• Undertake DFV risk assessments and safety planning, responding appropriately to changing risk and crisis situations.
• Develop and regularly review person-centred case plans, helping women identify goals, strengths, priorities and practical next steps.
• Coordinate brokerage and recognition payments, ensuring practical supports are provided appropriately and in line with program requirements.
• Advocate for women and help them navigate systems including housing, Centrelink, police, legal and specialist DFV services.
• Work collaboratively with internal and external services to provide integrated, wraparound support for women and children.
• Maintain accurate case documentation and respond appropriately to child protection and mandatory reporting concerns.

Skills

Case management experience

DFV experience

Risk assessment

Safety planning

Advocacy

Driver's Licence

Education

Social Work degree

Community Services degree

Job description

Domestic and Family Violence Case Manager

• Full-time contract until 30 June 2027 | Campbelltown, Dharawal Country
• $40.52–$50.77 per hour + Super + Salary Packaging
• Support women and children experiencing DFV through practical, trauma-informed case management

Join our integrated Centre for Women’s, Children & Family Health and provide practical, relationship-based support to women and children experiencing domestic and family violence.

As a DFV Case Manager, you will build trusted relationships with women and children, understand what is happening for them and work alongside them to identify their immediate safety needs and longer-term goals.

You’ll complete risk assessments and safety planning, develop individual case plans, coordinate brokerage and recognition payments, advocate for clients and connect them with the services they need.

Working within an integrated service model, you will collaborate with internal teams and external services to provide coordinated, wraparound support.

Being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).

How You’ll Make a Difference

• Build trust and rapport with women and children experiencing domestic and family violence, trauma and complex circumstances.
• Undertake DFV risk assessments and safety planning, responding appropriately to changing risk and crisis situations.
• Develop and regularly review person-centred case plans, helping women identify goals, strengths, priorities and practical next steps.
• Coordinate brokerage and recognition payments, ensuring practical supports are provided appropriately and in line with program requirements.
• Advocate for women and help them navigate systems including housing, Centrelink, police, legal and specialist DFV services.
• Work collaboratively with internal and external services to provide integrated, wraparound support for women and children.
• Maintain accurate case documentation and respond appropriately to child protection and mandatory reporting concerns.

What You’ll Bring

You’re an experienced female Case Manager, DFV Practitioner, Social Worker or Community Services professional who can build genuine relationships while confidently managing risk, safety and complex client needs.

You’ll bring:

• A relevant tertiary qualification in Social Work, Community Services or a related discipline.
• 3+ years’ experience in case management, ideally supporting women and children affected by domestic and family violence.
• Strong ability to engage and build rapport with women and children, including clients experiencing crisis or complex trauma.
• Experience in DFV risk assessment, safety planning and person-centred case planning.
• Confidence providing practical support, advocacy, referrals and service coordination.
• Sound knowledge of child protection and mandatory reporting requirements.
• Strong organisation, documentation and time-management skills.
• A current Driver’s Licence.

What You’ll Enjoy

• Up to $15,900 salary packaging to increase your take-home pay.
• Monthly ADOs, providing 12 additional days off each year for full‑time employees.

Fitness Passport, EAP and purchased leave.

• Professional development, career support and recognition programs.
• Cultural leave and dedicated Aboriginal and Torres Strait Islander employee supports.
• An inclusive, supportive team working together to improve safety and outcomes for women and children.

Ready to Make a Difference?

If you’re an experienced case manager who knows how to build trust, assess risk and turn a case plan into practical support, we’d love to hear from you.

Feel free to reach out to Bernadette on 0401 677 *** for a friendly, confidential discussion.

*Internally this role is called Child and Family Practitioner

At Benevolent we are committed to diversity, equity and inclusion and to providing a culturally safe workplace for all. We encourage applications from people of all backgrounds and identities, including LGBTIQA+, neurodivergent and people with disabilities, and those from Culturally and Linguistically Diverse backgrounds, to strengthen our ability to deliver inclusive and responsive services to the communities we support.

We recognise and value the cultural knowledge, lived experience and community connections that Aboriginal and Torres Strait Islander peoples bring, and welcome applications from individuals across all cultures, identities and lived experiences.