District Administration Assistant

RSL Queensland; Gold Coast City; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Salary packaging up to AU$15,900 peryr

Professional development and study

Three additional days of gifted Xmas/"

Employee discounts through BenefitsHub

Inclusive environment where all voices

Job summary

RSL Queensland on the Gold Coast is seeking a District Administration Assistant to keep the district office running smoothly, providing welcoming, professional support to visitors, callers and stakeholders. You’ll handle reception, customer service and admin across the district.

Reporting to the District Executive Support Officer, you’ll assist with meetings, events, reporting and day-to-day office coordination, with occasional weekend shifts and some travel.

Qualifications

• Experience across a broad range of office administration duties.
• Strong customer service and relationship-building skills.
• Confident using Microsoft Word, Excel and Outlook.
• Clear written and verbal communication skills.
• Ability to prioritise work and handle changing needs.
• Current Australian driver licence and ability to travel when required.
• Valid Blue Card.

Responsibilities

• Welcome visitors and respond to enquiries professionally and empathetically.
• Manage incoming calls and connect people with the right services or team members.
• Provide general office administration, including mail, supplies, filing and correspondence.
• Assist with meetings, events, travel, catering and follow-up actions.
• Support the preparation of reports, funding documentation and reimbursement claims.
• Maintain office security, visitor access and a safe working environment.
• Support District activities and provide administrative coverage when required.

Skills

Office administration

Customer service

Clear communication

Confidentiality

Organisation

Team support

Travel readiness

Weekend flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Driver licence

Blue Card

Job description

As the District Administration Assistant, you’ll help keep the District office running smoothly while providing welcoming, professional support to visitors, callers and stakeholders. Reporting to the District Executive Support Officer, you’ll provide reception, customer service and administrative support across the District. You’ll also assist with meetings, events, reporting and day-to-day office coordination.

What you’ll do:

• Welcome visitors and respond to enquiries professionally and empathetically
• Manage incoming calls and connect people with the right services or team members
• Provide general office administration, including mail, supplies, filing and correspondence
• Assist with meetings, events, travel, catering and follow-up actions
• Support the preparation of reports, funding documentation and reimbursement claims
• Maintain office security, visitor access and a safe working environment
• Support District activities and provide administrative coverage when required

About the role:

As the District Administration Assistant, you’ll help keep the District office running smoothly while providing welcoming, professional support to visitors, callers and stakeholders. Reporting to the District Executive Support Officer, you’ll provide reception, customer service and administrative support across the District. You’ll also assist with meetings, events, reporting and day-to-day office coordination.

What you’ll do:

• Welcome visitors and respond to enquiries professionally and empathetically
• Manage incoming calls and connect people with the right services or team members
• Provide general office administration, including mail, supplies, filing and correspondence
• Assist with meetings, events, travel, catering and follow-up actions
• Support the preparation of reports, funding documentation and reimbursement claims
• Maintain office security, visitor access and a safe working environment
• Support District activities and provide administrative coverage when required

About you:

You’re an organised and approachable administration professional who enjoys helping people and keeping things running smoothly.
You communicate clearly, remain calm in challenging situations and handle sensitive information with care. You’re comfortable working independently while also contributing to a supportive and collaborative team.

Skills and experience:

• Experience across a broad range of office administration duties
• Strong customer service and relationship-building skills
• Confident using Microsoft Word, Excel and Outlook
• Clear written and verbal communication skills
• Ability to prioritise work, solve problems and respond calmly to changing needs
• Ability to maintain confidentiality and professional boundaries
• Current Australian driver licence and ability to travel when required
• Valid Blue Card
• Flexibility to occasionally work weekends or outside standard hours

Why work for RSL QLD:

Join a supportive, purpose-driven organisation making a genuine difference in the lives of veterans and their families.
You’ll also enjoy:

• Salary packaging of up to $15,900 per year
• Professional development and study support
• Three additional days of gifted Christmas leave
• Employee discounts through our Benefits Hub
• An inclusive environment where all voices are valued

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