Dispenser Service Technician

Master Builders Solutions; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Annual bonus

Superannuation

Development opportunities

Job summary

Master Builders Solutions Australia in Melbourne, VIC is seeking a Dispenser Service Technician to service our concrete producing and mining customers, installing, calibrating and maintaining dispensing equipment at customer plants.

You will build relationships, provide technical support, and assist with field trials and product training, with occasional regional travel and a focus on safety and customer satisfaction.

Qualifications

• Experience in construction, plumbing or concrete industries preferred.
• Willingness to travel metro and regional areas.

Responsibilities

• Install, calibrate, service and maintain dispensing equipment at customer plants.
• Coordinate and carry out breakdown servicing, repairs and routine maintenance.
• Monitor equipment performance and ensure timely resolution of issues.
• Provide on-site training to customers on safe and effective equipment use.
• Support field trials and assist with product implementation.
• Work with technical sales teams to resolve customer issues and complaints.
• Maintain accurate records of servicing, breakdowns and actions taken.

Job description

Master Builders Solutions – Clayton South VIC

Are you ready to drive innovation, build strategic relationships, and grow with an industry leader?

We are recruiting for a Dispenser Technician to join us and represent Master Builders Solutions Australia throughout Melbourne, Victoria & Tasmania.

About Master Builders Solutions Australia:

Master Builders Solutions is a leading provider of advanced construction solutions globally. With our innovative products and technical expertise, we are dedicated to helping our customers achieve their goals. Join our team and contribute to the growth and success of our company. To learn more about Master Builders Solutions, please visit our website: https://master-builders-solutions.com/en-au/

Our key businesses in Australia focus on Ad-mixtures, Concrete Solutions, Concrete Repair and Protection, Infrastructure & Underground Construction (Mining & Tunnelling applications).

About the Role

As a Dispenser Service Technician servicing our Concrete Producing and Mining Customers, you will be a trusted partner building relationships, providing technical support and resolving problems that arise growing our market share.

As a valued member to the Eastern Sales team, this position is responsible for installation, calibration, servicing and maintaining dispensing equipment at customer plants. The role requires a strong customer focus, including providing assistance to customers in relation to field trials, product training and managing complaints as required.

Key responsibilities include:

• Install, calibrate, service and maintain dispensing equipment at customer plants
• Coordinate and carry out breakdown servicing, repairs and routine maintenance
• Monitor equipment performance and ensure timely resolution of issues
• Provide on-site training to customers on safe and effective equipment use
• Support field trials and assist with product implementation
• Work with technical sales teams to resolve customer issues and complaints
• Maintain accurate records of servicing, breakdowns and actions taken

What we’re looking for:

Whilst experience in the Construction, plumbing or Concrete industry is preferred, we are open to applicants without experience who have the right attitude, and mechanical mindset! If this sounds like you, please also include a cover letter with your application.

Our preferred candidate has:

• Ability to initiate and build lasting relationships
• Able and willing to travel metro and regionally occasionally
• Strong work ethic and personality
• Willingness to further develop technical knowledge
• Ability to collaborate and cross-sell where appropriate
• High level of self-drive and an ambition to grow with customers and sales team

What’s in it for you?

• Competitive remuneration package including base salary + super + company maintained vehicle + annual bonus
• Commitment to workplace learning and development
• Great number of promotion and development opportunities across the business.

We are committed to supporting and enhancing diversity and inclusiveness in our workplace; therefore, we encourage applications from all backgrounds to apply for this opportunity.