Dispatch Manager

Balic Transport INC.; Brighton; On-site; AUD 100,000 - 129,000; Full time

Job summary

Balic Transport Inc. is seeking a Dispatch Manager responsible for overseeing daily dispatch operations in Brighton, CO. You will schedule drivers, assign loads, and monitor routes to ensure on-time delivery while complying with company policies and transportation regulations.

The role emphasizes communication with drivers, customers, and internal teams to resolve issues, track performance, and drive continuous improvement across operations. This is a full-time, on-site position.

Qualifications

• Strong dispatching and route coordination experience.
• Proven supervisory ability to lead dispatch and driver teams.
• Excellent communication and customer service skills.
• Solid operations planning, prioritization and problem solving.
• Knowledge of transportation regulations and safety standards.
• Proficiency with dispatch software, GPS and standard office tools.
• Strong organization and meticulous documentation skills.
• Experience in trucking/logistics; leadership is a plus.
• High school diploma or equivalent; logistics/business education beneficial.

Responsibilities

• Oversee daily dispatch operations: schedule drivers, assign loads, monitor routes for on-time delivery.
• Communicate with drivers, customers, and internal teams to resolve issues and provide updates.
• Track performance metrics and address service concerns to drive continuous improvement.
• Coordinate maintenance, manage documentation, and train dispatch staff.

Skills

Dispatch coordination

Supervisory skills

Communication

Operations management

Transportation regulations

Documentation & recordkeeping

Leadership experience

Trucking/logistics experience

Education

High school diploma or equivalent

Tools

Dispatch software

GPS tracking tools

Office applications

Job description

Company Description

Balic Transport Inc. is an asset-based transportation company specializing in dry full truckload (FTL) and less-than-truckload (LTL) freight services. The company operates with its own fleet, offering reliable and efficient shipping solutions to a wide range of customers. Based in Denver, CO, Balic Transport Inc. serves regional and national markets with a focus on safety and timely delivery. Team members join a growing organization that values professionalism, accountability, and operational excellence.

Role Description

The Dispatch Manager role is a full-time, on-site position located in Brighton, CO. This role is responsible for overseeing daily dispatch operations, including scheduling drivers, assigning loads, and monitoring routes to ensure on-time delivery and compliance with company policies and transportation regulations. The Dispatch Manager communicates with drivers, customers, and internal teams to resolve issues, provide updates, and optimize equipment and resource utilization. The role includes tracking performance metrics, addressing service concerns, and supporting continuous improvement in operational processes. The Dispatch Manager also assists with coordinating maintenance needs, managing documentation, and supporting training and guidance for dispatch staff.

Qualifications

• Strong dispatching skills with experience coordinating routes, loads, and driver schedules.
• Supervisory skills to lead, coach, and support dispatch and driver teams.
• Excellent communication and customer service skills for interacting with drivers, clients, and internal stakeholders.
• Operations management skills, including planning, prioritizing, and problem-solving in a fast-paced environment.
• Knowledge of transportation regulations, safety standards, and industry best practices.
• Proficiency with dispatch software, GPS tracking tools, and standard office applications.
• Strong organizational skills and attention to detail in documentation and recordkeeping.
• Previous experience in trucking, logistics, or freight operations; leadership experience is an advantage.
• High school diploma or equivalent required; additional education in logistics or business is beneficial.