Dispatch Coordinator: Flexible Hours & Real-Time Ops

Apply Now; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

RACV discounts

Flexible working arrangements

Ongoing training and development

Supportive team culture

Job summary

Nationwide Group is seeking hands-on operational staff to support drivers and Tow Truck Operators, coordinating ETAs, monitoring progress and communicating delays to customers. You will resolve blockers across jobs, payments and systems while maintaining accurate records and helping dispatchers prioritise urgent work.

Join a fast-paced team with shifts across afternoon and evening hours, seven days a week, in a dynamic national roadside and transport operation.

Qualifications

• Experience in dispatch, fleet support, logistics, roadside operations or another time-critical environment.
• Calm, direct and respectful communication.
• Strong prioritisation and practical problem-solving skills.
• Confidence using multiple systems while maintaining accuracy.

Responsibilities

• Respond to calls and messages from drivers and Tow Truck Operators
• Monitor job progress and coordinate ETA information
• Contact customers when delays occur and provide realistic updates
• Resolve job, payment, pricing and system issues that may block completion
• Update job records, notes and booking information accurately
• Assist Dispatchers with outstanding jobs, driver information and operational priorities

Skills

Dispatch experience

Fleet support

Logistics

Time-critical environment

Calm communication

Systems proficiency

Job description

Nationwide Group is seeking hands-on operational staff to support drivers and Tow Truck Operators, coordinating ETAs, monitoring progress and communicating delays to customers. You will resolve blockers across jobs, payments and systems while maintaining accurate records and helping dispatchers prioritise urgent work.

Join a fast-paced team with shifts across afternoon and evening hours, seven days a week, in a dynamic national roadside and transport operation.