Dispatch Coordinator: Real-Time Driver Support & Ops

Nationwide Group; City of Melbourne; On-site; AUD 65,000 - 86,000; Full time

Benefits offered by this job

RACV discounts

Flexible working arrangements

Ongoing training and development

Career growth opportunities

On-site gym facilities

Job summary

Nationwide Group in Noble Park, Victoria, is seeking a Dispatch Coordinator – Driver Support. This hands-on, fast-paced role supports drivers and Tow Truck Operators, monitors ETAs and resolves live issues to keep transport jobs moving.

You will answer calls, track progress, update customers on delays and help priortise tasks with dispatchers. Join a national team with flexible arrangements and a strong safety and service focus.

Qualifications

• Experience in dispatch, fleet support or logistics.
• Calm, direct and respectful communication.
• Ability to prioritise and solve real-time problems.
• Comfort using multiple systems with accuracy.
• Ability to work with drivers, customers and teams.

Responsibilities

• Respond to calls and messages from drivers and Tow Truck Operators.
• Monitor job progress and coordinate ETA information.
• Contact customers when delays occur and provide updates.
• Resolve job, payment, pricing and system issues that may block completion
• Update job records, notes and booking information accurately
• Assist Dispatchers with outstanding jobs, driver information and operational priorities

Skills

Dispatch experience

Fleet support

Logistics

Roadside operations

Customer service

Job description

Nationwide Group in Noble Park, Victoria, is seeking a Dispatch Coordinator – Driver Support. This hands-on, fast-paced role supports drivers and Tow Truck Operators, monitors ETAs and resolves live issues to keep transport jobs moving.

You will answer calls, track progress, update customers on delays and help priortise tasks with dispatchers. Join a national team with flexible arrangements and a strong safety and service focus.