Dispatch Coordinator

Apply Now; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

RACV discounts

Flexible working arrangements

Ongoing training and development

Supportive team culture

Job summary

Nationwide Group is seeking hands-on operational staff to support drivers and Tow Truck Operators, coordinating ETAs, monitoring progress and communicating delays to customers. You will resolve blockers across jobs, payments and systems while maintaining accurate records and helping dispatchers prioritise urgent work.

Join a fast-paced team with shifts across afternoon and evening hours, seven days a week, in a dynamic national roadside and transport operation.

Qualifications

• Experience in dispatch, fleet support, logistics, roadside operations or another time-critical environment.
• Calm, direct and respectful communication.
• Strong prioritisation and practical problem-solving skills.
• Confidence using multiple systems while maintaining accuracy.

Responsibilities

• Respond to calls and messages from drivers and Tow Truck Operators
• Monitor job progress and coordinate ETA information
• Contact customers when delays occur and provide realistic updates
• Resolve job, payment, pricing and system issues that may block completion
• Update job records, notes and booking information accurately
• Assist Dispatchers with outstanding jobs, driver information and operational priorities

Skills

Dispatch experience

Fleet support

Logistics

Time-critical environment

Calm communication

Systems proficiency

Job description

Full-time and Part-time opportunities | Noble Park | Rotating roster

• Keep drivers moving and customers informed
• Coordinate ETA's and solve live operational issues
• Build transport and dispatch capability in a national operation

This is a hands-on operational support role for someone who enjoys pace, coordination and solving problems in real time. Working alongside Dispatchers, you’ll support drivers and Tow Truck Operators, monitor ETA's, communicate delays and help keep roadside and transport jobs progressing safely.

What you’ll do

• Respond to calls and messages from drivers and Tow Truck Operators
• Monitor job progress and coordinate ETA information
• Contact customers when delays occur and provide realistic updates
• Resolve job, payment, pricing and system issues that may block completion
• Update job records, notes and booking information accurately
• Assist Dispatchers with outstanding jobs, driver information and operational priorities

What you’ll bring

• Experience in dispatch, fleet support, logistics, roadside operations, transport customer service or another time-critical environment
• Calm, direct and respectful communication
• Strong prioritisation and practical problem-solving skills
• Confidence using multiple systems while maintaining accuracy
• The ability to work collaboratively with drivers, customers and operational teams

Your roster

Join a dynamic, fast-paced team where available shifts are predominantly scheduled during afternoon and evening hours, operating 7 days a week. Later start times will enable you to sleep in or visit the free on-site gym facilities before you start your shift. Shift patterns may vary with operational demand.

Why Join Nationwide Group?

At Nationwide Group, our people are at the heart of everything we do. We invest in our teams, celebrate success and create opportunities for people to build rewarding careers.

We offer:

• A supportive and collaborative team culture
• Career growth opportunities within a growing national business
• RACV discounts and employee benefits
• Ongoing training and development
• Flexible working arrangements where operationally possible
• A workplace committed to safety, quality and customer service excellence

About Nationwide Group

Nationwide Group is one of Australia's leading providers of roadside assistance, accident management and transport solutions. Every day, our people help thousands of Australians get safely back on the road.

As we continue to grow, we're looking for motivated individuals who are passionate about customer service and ready to make a real difference.

Applicants must have the right to work in Australia and be willing to undertake a criminal history check as part of the recruitment process.

About Nationwide Group

Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.

Operating in Victoria,NSW,ACT, Queensland, and Western Australia, Nationwide Group is an industry-leading and award-winning certified business with a workforce in excess of 700 representatives, including 400+ drivers operating 24 hours a day, 365 days a year.

We believe in:

• Innovation - seek to create a better way.
• Accountability - own it, see it through.
• Care - challenge yourself and others to grow
• Teamwork - together, we achieve more