Disability Support Worker — Complex Mental Health (24/7)

Accord Care; Brisbane; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Skills development

Supportive team

Community inclusion

Job summary

Accord Care in Mango Hill, QLD, AU is hiring a Disability Support Worker to assist participants with complex mental-health conditions, cognitive impairment and high support needs in a 24/7 SIL environment. You will provide person-centred care, support daily routines and promote independence.

The role requires Certificate III in Individual Support, experience with mental-health support, medication prompting, documentation and strong communication.

Qualifications

• Certificate III in Individual Support or equivalent.
• Experience supporting people with complex mental-health conditions, cognitive impairment or high support needs.
• Competence in medication support and willingness to complete participant-specific training.
• Understanding of mental-health escalation, risk management and person-centred support.
• Current First Aid and CPR certificates.
• Strong communication, documentation and problem-solving skills.
• Availability to work across a 24/7 roster, including shifts as required.
• Experience supporting people with schizoaffective disorder, hallucinations, paranoia, cognitive impairment, chronic catatonia, psychogenic polydipsia and complex physical health needs will be highly regarded.

Responsibilities

• Provide person-centred support with personal care, grooming, dressing, laundry, cleaning and daily routines.
• Support medication prompting, supervision and authorised administration, including psychotropic medications and scheduled depot appointments.
• Recognise mental-health deterioration, respond calmly to distress and follow escalation and risk-management procedures.
• Assist with meal planning, preparation, nutrition, food hygiene and kitchen/fire safety.
• Follow prescribed fluid restrictions, fluid monitoring, bowel charts and relevant health management plans.
• Support shopping, medical appointments, transport and community participation.
• Provide active supervision and follow participant-specific safety strategies.
• Maintain accurate progress notes, medication records and other required documentation.
• Promote independence through clear communication, reassurance, redirection and structured routines.

Skills

Disability support

Medication prompting

Communication

Documentation

Risk management

Patient-care planning

Education

Certificate III in Individual Support

Job description

Accord Care in Mango Hill, QLD, AU is hiring a Disability Support Worker to assist participants with complex mental-health conditions, cognitive impairment and high support needs in a 24/7 SIL environment. You will provide person-centred care, support daily routines and promote independence.

The role requires Certificate III in Individual Support, experience with mental-health support, medication prompting, documentation and strong communication.