DISABILITY SERVICES MANAGER

Lifestyle Plus; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Police Homecare Services in Adelaide is seeking an experienced Disability Services Manager with strong NDIS expertise to lead participant supports and coordinate a small team of support workers. You will engage with participants and families, ensure services are delivered to high quality and compliant with NDIS Practice Standards.

You will supervise, mentor Support Workers, manage onboarding and planning, monitor progress, respond to feedback, and work collaboratively with families and health

Qualifications

• Experienced in disability sector with person-centred service delivery.
• Strong knowledge of NDIS requirements and Practice Standards.
• Proven ability to coordinate multiple participants and workers.
• Excellent communication and relationship-building skills.
• Current driver’s license and willingness to travel.

Responsibilities

• Coordinate participant supports from onboarding through to exit.
• Build relationships with participants, families and support workers.
• Listen to participants and understand their individual needs and goals.
• Monitor participant supports and ensure alignment with NDIS requirements.
• Respond to feedback, concerns and complaints promptly.
• Support safeguarding, incident and risk processes with health professionals.

Skills

Active listening

Empathy

Relationship building

Communication

Organisational skills

Education

Disability qualification

Management qualification

Job description

Come and growwith us atPolice Homecare Services

AtPolice Homecare Services, we believe greatdisability services startwith genuine relationships.

We are asmall and growingteam committed tounderstanding our participants,listening to theirneeds, supporting their goalsand providing quality, person-centred services.

We are seeking an experiencedDisability Services Managerwith strong Sector experience and a solid understanding of the NDIS.

About the role

This is a hands-on, people-focused role coordinating participant supports and working closely with participants, families, Support Workers and other professionals. You'll take the time to listen to people, understand what is important to them and respond to their individual needs, while ensuring services are well coordinated and delivered in line with NDIS requirements.

Key responsibilities

Managing the Police HomeCare journey for your own portfolio of Clients, from onboarding through to exit stage.

Build strong relationshipswith participants, familiesand Support Workers.

Listen to participantsand understand theirindividual needs, preferencesand goals.

Coordinate and monitorparticipant supports.

Regularly check inwith participants andensure their needsare being met.

Supervise, support & guideSupport Workers.

Assist with participant onboarding and Support Worker matching.

Maintain participant plansand documentation.

Respond to feedback, concerns and complaints.

Support incident, riskand safeguarding processes.

Work with families, Support Coordinators and allied healthprofessionals.

Monitor service qualityand ensure NDIScompliance.

Ensuring our services are delivered in line with NDIS requirements, the NDIS Practice Standards and PoliceHomecare Services policiesand procedures.

Assisting with theongoing growth anddevelopment of ourorganisation and team.

About you

We are lookingfor someone withgenuine experience inthe disability sectorwho understands whatquality, person-centredsupport looks like.

You are:

A good listenerwho takes thetime to understandpeople's needs.

Confident working withparticipants, familiesand Support Workers.

Approachable, caring andreliable.

A strong communicatorand relationship builder.

Organised, proactive and able to solveproblems.

Comfortable working independentlywithin a smallteam.

Passionate about supportingpeople to achievetheir goals.

1+ year experience in a similar role, preferably within disability, community services, agedcare or arelated sector.

Strong understanding oftheNDIS and PracticeStandards.

Excellent communicationand interpersonal skills.

Strong organisational andtime-management skills, whilst being able to work independently or as part of a team.

Current driver's licenceand reliable vehicle.

Current NDIS Workers Screening/Clearance

Current Working with ChildrenCheck.

First Aid and CPR orwillingness to obtain.

Relevant qualificationsin Disability, CommunityServices, Management ora related fieldare highly regarded.