NDIS Services Manager

Home Care Experts; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Home Care Experts, a registered NDIS provider in Greater Melbourne, is seeking a dynamic services manager to independently manage the support delivery of participants, focusing on high-quality care and compliant operations.

You will oversee care planning, onboarding, and coordination with clients, families, and the care team while maintaining safety, wellbeing and regulatory adherence in a highly decentralised care setting.

Qualifications

• NDIS regulatory framework knowledge is essential.
• Minimum two years in a services manager or similar supervisory role in NDIS.
• Strong written and verbal communication skills.

Responsibilities

• Deliver services aligned with participant care plans.
• Ensure compliance with the NDIS Code of Conduct.
• Manage service delivery to achieve participant goals and company objectives.
• Onboard clients and prepare care plans and related documents.
• Train Support Workers and coordinate with families and stakeholders.
• Identify risks and implement mitigation plans; participate in audits.

Skills

NDIS knowledge

Leadership / supervisory

Communication skills

Regulatory compliance

Education

Associate's degree or equivalent experience

Job description

Home Care Experts is a registered NDIS provider delivering services across the Greater Melbourne region and beyond. Since our inception in 2021, we have been able to establish ourselves as a credible and responsible service provider specialising in deliveringuninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a dynamic and passionate services manager to independently manage the support delivery of our participants.

About You

As an experienced services manager, you will possess the following:

Extensive understanding of NDIS Regulatory Framework

A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector

Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants

Ability to work efficiently in a highly demanding and dynamic environment, a highly decentralised care delivery setting with high risk and responsibilities

Duties & Responsibilities

Professionally deliver the duties as prescribed in the participant’s care plan

Always abide by the NDIS Code of Conduct

Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:

Managing the delivery of services to ensure participant goals and company objectives are achieved

Facilitating the seamless onboarding of clients

Preparation and authorisation of care plans and related documents

Training Support Workers

Coordinating and communicating with clients, family, support networks and other stakeholders

Escalating important issues to the Directors

Ensuring NDIS compliance in all aspects of participant’s support

Ensure WHS compliance

Actively participate in internal and external audits and other quality improvement activities

Actively participate in expos or other activities

Developing policies to ensure high-quality care and compliance

Conduct routine client visits and ensure their wellbeing

Lead through complex and challenging situations with empathy and clarity, ensuring participants, families and teams feel heard, respected and supported.

Ensuring client documents are up to date and audit-ready

Supervising and guiding client liaison officer

Coordinating with admin/rostering team

Conducting risk assessments and implementation of risk mitigation plans

Closely following up on the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.

Qualifications

Associate's degree or equivalent experience

2+ years' experience in a similar field

Excellent written and verbal communication skills

Other Checks

Valid police check—less than 12 months old.

Valid Working with Children Check

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Working With Children (WWC) Check?
• Which of the following First Aid accreditations do you currently hold?
• Have you completed a qualification in disability?
• How many years' experience do you have as an NDIS Lead?
• How many years' experience do you have as an NDIS Coordinator?