Disability Review Officer — Case Management

Randstad; South Australia; On-site; AUD 63,000 - 89,000; Full time

Job summary

Randstad Pty in Australia is seeking an APS5 Internal Review Officer to manage an individual caseload of internal review requests relating to participant funding and Scheme access. You will gather evidence, apply statutory frameworks, and prepare defensible review recommendations.

Ideal candidates will have caseload management experience, strong judgement, and familiarity with CRM tools, with a focus on participant-centred service delivery and accessibility.

Qualifications

• Caseload management experience in a service delivery, regulatory, or review setting.
• Ability to manage complex, sensitive matters requiring judgement and evidence interpretation.
• Experience in government, administrative review, disability, or human services environments.
• Commitment to participant-centred service delivery, accessibility, and inclusion.
• Familiarity with digital case management/CRM tools.
• Desirable familiarity with law proceedings or related qualifications.
• Experience with claims management, insurance underwriting, or actuary environments.

Responsibilities

• Gathering, assessing, and analysing information to support informed recommendations.
• Managing an active caseload of internal review matters to meet timeframes.
• Communicating review findings and appeals processes clearly to participants and stakeholders.
• Applying trauma-informed, person-centred communication for sensitive matters.
• Accurately recording decisions and evidence in digital systems for audit-readiness.

Skills

Caseload management

Complex matters & judgement

Participant focus

Sector knowledge

Technical skills

Education

Law / Public Administration / Social Work / Psychology / Disability Studies

Tools

Digital case management/CRM tools

Job description

Randstad Pty in Australia is seeking an APS5 Internal Review Officer to manage an individual caseload of internal review requests relating to participant funding and Scheme access. You will gather evidence, apply statutory frameworks, and prepare defensible review recommendations.

Ideal candidates will have caseload management experience, strong judgement, and familiarity with CRM tools, with a focus on participant-centred service delivery and accessibility.