Internal Review Officer – Disability Services & Appeals

Chandler Macleod Group; Sydney; On-site; AUD 63,000 - 89,000; Full time

Benefits offered by this job

Federal Police Clearance

12-month assignment

Location Nationwide

Hourly rate + Super

Job summary

Chandler Macleod Group is recruiting for an Internal Review Officer to undertake reviews of decisions on participant access, eligibility, and funded supports for a Federal Government agency in Australia. You will analyse information, interpret legislation, and provide evidence-based recommendations to deliver participant-focused outcomes.

The role involves managing a caseload, applying policy guidelines, and communicating outcomes clearly within defined timeframes, contributing to quality

Qualifications

• Experience interpreting and applying legislation, policy, procedures, or regulatory frameworks.
• Ability to analyse information and develop logical, balanced, and defensible recommendations.
• Strong attention to detail and ability to make sound decisions based on available information.
• Excellent written communication skills, including experience preparing reports, findings, recommendations, or assessments.
• Strong stakeholder engagement skills and the ability to communicate complex information clearly and professionally.
• Experience managing competing priorities and caseloads within established timeframes.
• Ability to manage sensitive or complex matters using sound judgement and professionalism.
• Strong organisational skills and experience maintaining accurate records and case documentation.
• Commitment to delivering participant-focused outcomes and high-quality customer service.

Responsibilities

• Undertake internal reviews by gathering, assessing, and analysing information and evidence.
• Apply relevant legislation, policy, operational guidelines, and procedures to support fair and consistent recommendations.
• Prepare clear, objective, and well-reasoned review findings and recommendations.
• Communicate review outcomes, review rights, and appeal pathways in a professional and timely manner.
• Engage with participants, representatives, and stakeholders to obtain information and support informed decision-making.
• Manage a caseload of review matters while meeting legislative and operational timeframes.
• Maintain accurate records and documentation to support compliant and defensible review processes.
• Apply person-centred, trauma-informed, and culturally responsive approaches when dealing with sensitive matters.
• Contribute to quality assurance activities, continuous improvement initiatives, and service delivery enhancements.
• Maintain knowledge of relevant legislation, policy, and operational frameworks.

Skills

Legislation interpretation

Analytical reasoning

Attention to detail

Written communication

Stakeholder engagement

Caseload management

Sound judgement

Record keeping

Team collaboration

Education

Law / Public Administration qualification

Job description

Chandler Macleod Group is recruiting for an Internal Review Officer to undertake reviews of decisions on participant access, eligibility, and funded supports for a Federal Government agency in Australia. You will analyse information, interpret legislation, and provide evidence-based recommendations to deliver participant-focused outcomes.

The role involves managing a caseload, applying policy guidelines, and communicating outcomes clearly within defined timeframes, contributing to quality