Director Operational Capability

Ambulance Victoria; City of Melbourne; Sur place; AUD 190 000 - 270 000; Plein temps

Avantages offerts par ce poste

Flexible and hybrid working

Salary packaging benefits

Generous leave entitlements

Free on-site parking

Résumé du poste

Ambulance Victoria is seeking a Director Operational Capability to lead clinical education, operational training, workforce learning and organisational capability. This is a senior, strategic role with hybrid work options and responsibilities across AV’s Quality & Clinical Innovation Division.

Reporting to the Executive Director, you will shape capability strategies, drive high standards of education, and build partnerships with universities and health services to meet legislative and community

Qualifications

• Postgraduate qualification or industry certification with extensive experience.
• Senior leadership experience in large, complex organisations.
• Proven track record leading organisational capability and workforce development.
• Strong knowledge of education systems and learning portfolios.
• Exceptional strategic thinking and risk management abilities.
• Outstanding stakeholder engagement and communication skills.
• Experience building and leading high‑performing teams.
• Ability to influence outcomes and drive change across the organisation.

Responsabilités

• Provide strategic leadership of clinical education, operational training, workforce learning and organisational capability functions across Ambulance Victoria.
• Develop and deliver high‑quality, sustainable educational standards within AV to ensure excellence in ambulance practice.
• Engage with universities, education providers and external stakeholders to meet legislative and community obligations.
• Champion continuous learning, leadership development and professional growth across AV.
• Foster a performance‑based, collaborative culture focused on continuous improvement and best practice.

Connaissances

Strategic leadership

Stakeholder engagement

Change management

Communication

Team leadership

Problem solving

Formation

Postgraduate qualification

Description du poste

At Ambulance Victoria (AV) we are proud to provide outstanding care to our patients and communities. Our patient care commitment sits at the heart of everything we do, driving us to provide care that is caring, safe, effective and connected for every patient every time.

We are seeking an experienced Director Operational Capability to provide strategic leadership of clinical education, operational training, workforce learning, organisational capability and leadership development across Ambulance Victoria.

This is a significant leadership opportunity to shape how capability is developed across our workforce, ensuring our people are equipped with the knowledge, skills and behaviours required to deliver exceptional patient care and achieve organisational objectives.

This is a full-time, ongoing position within our Quality & Clinical Innovation Division. While hybrid arrangements are available, the successful applicant will be expected to maintain a presence at the Sunshine Capability Hub and other locations as required.

About the role

Reporting to the Executive Director Quality & Clinical Innovation, this role will lead the development and delivery of contemporary, sustainable and innovative capability solutions that support Ambulance Victoria's strategic priorities and workforce needs.

Key responsibilities include but not limited to:

• Provide strategic leadership of clinical education, operational training, workforce learning and organisational capability functions across Ambulance Victoria
• Establish and lead the strategic development and delivery of high-quality, sustainable and contemporary educational standards within AV to ensure a high level of ambulance practice
• Build strong engagement and relationships with universities, education providers, health services and other external stakeholders to ensure AV is represented and in a position to effectively deliver legislative and community obligations
• Champion a culture of continuous learning, leadership excellence and professional development across AV, ensuring employees have access to contemporary learning opportunities and capability pathways that support individual, team and organisational success
• Provide strong and effective leadership by fostering a performance based, collaborative culture focused on continuous improvement and commitment to best practice

About you

To be successful in this role, you will be a strategic and influential leader with demonstrated experience leading large-scale capability, education or workforce development functions within a complex organisation.

You will possess but not limited to:

• A postgraduate qualification or industry specialised certification, supplemented by relevant experience, or an equivalent combination of training and extensive experience
• Demonstrated success in senior roles within large, complex organisations
• Proven experience leading organisational capability, workforce development, leadership development or enterprise learning functions
• Strong knowledge of education systems, workforce learning frameworks and contemporary approaches to learning portfolios
• Exceptional strategic thinking, planning and problem-solving skills across complex educational, business and risk management
• Outstanding communication, engagement and stakeholder management capabilities
• Experience building, leading and developing high-performing teams
• The ability to influence outcomes and drive sustainable organisational change in complex environments

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional and supportive working environment that recognises the importance of work/life balance. Benefits include:

• Flexible and hybrid working arrangements
• Salary packaging benefits
• Generous leave entitlements, including accrued days off for eligible employees
• free on-site parking

At AV, we believe our people are our greatest strength. We are committed to building a workforce that reflects the diversity of the Victorian community and creating an inclusive workplace where everyone can thrive.

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will be required to undertake pre-employment screening including references, misconduct, and Police Checks.

This position is classified AV7 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.