Director of Sales - MICE

Hyatt Hotels Corporation; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Employee Assistance Program

Career development

Dynamic work environment

Discounts on Hyatt stays

Visa sponsorship opportunities

Job summary

Hyatt Place Melbourne Essendon Fields is seeking a dynamic Director of Sales - MICE to lead a team focused on securing high-yield corporate and group accounts and driving hotel revenue.

You will manage a team of 3 Sales Executives, develop sales plans, and build strong client relationships to achieve occupancy and revenue targets.

Qualifications

• Degree in Hospitality, Business or Marketing preferred.
• Experience in sales or business development in hospitality or MICE.
• Knowledge of market trends and client needs.
• Familiarity with revenue/yield management tools.
• Experience with Salesforce and Opera CRM systems.
• Strong analytical and reporting skills.
• Strong leadership and communication skills.
• Customer service oriented with relationship-building.

Responsibilities

• Follow a structured sales plan to secure MICE accounts.
• Meet weekly and monthly targets for room nights and revenue.
• Develop and execute sales and marketing strategies.
• Negotiate rates, respond to enquiries, prepare proposals.
• Host familiarisation tours and site inspections.
• Prospect and grow corporate and group accounts.
• Respond to client queries promptly and close deals.
• Identify new business opportunities and host events.

Skills

Sales management

MICE knowledge

CRM systems

Leadership

Education

Degree in Hospitality, Business or Marketing

Tools

Salesforce

Opera CRM

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct.

Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

About the Role

Hyatt Place Melbourne Essendon Fields is looking for a dynamic Director of Sales - MICE to oversee MICE (Meetings, Incentives, Conferences, and Exhibitions) sales. This role, manages a team of 3 Sales Executive focusing on building strong client relationships, securing high-yielding corporate and group accounts, and driving hotel revenue through strategic and proactive sales efforts.

Main Responsibilities

• Follow a structured sales plan to secure high-yield corporate and MICE accounts, boosting occupancy and revenue.
• Meet weekly and monthly targets for corporate room nights, MICE revenue and hotel outlet sales as per the budget.
• Contribute to the development and execution of sales and marketing strategies to drive business growth.
• Negotiate rates, respond to enquiries, prepare proposals, quotes and contracts.
• Host familiarisation tours and site inspections for prospective clients, aligning with Hyatt brand standards.
• Proactively prospect and grow a portfolio of corporate and group accounts for conferencing and accommodation.
• Respond to client queries promptly and ensure timely follow-ups to close deals successfully.
• Identify new business opportunities, represent the hotel at events, collaborate with partners and assist with promotional campaigns to drive revenue.

Qualifications

• Relevant degree in Hospitality, Business or Marketing is an advantage.
• Proven track record in a sales or business development, particularly in the hospitality or MICE (Meetings, Incentives, Conferences, and Exhibitions) sectors.
• Understanding of the hospitality industry including market trends, competitor activities and client needs.
• Knowledge of revenue and yield management including related tools is highly regarded.
• Familiarity with technology including Microsoft Office Suite and CRM systems (Salesforce, Opera).
• Strong analytical and reporting skills.
• Strong leadership experience and skills
• Excellent verbal and written skills with the ability to focus on accuracy and detail.
• Exceptional customer service skills with the ability to foster and maintain professional relationships both internally and externally to the hotel.

What we offer

• Employee Assistance Program
• Opportunities for career development and growth
• A dynamic and supportive work environment
• Discounts on accommodation and dining at Hyatt properties worldwide
• Sponsorship Opportunties available: future employer sponsored 482 or 186 visas available

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

Hyatt Regency Bellevue on Seattle's Eastside | Bellevue , WA , US

Hyatt Regency Grand Cypress | Orlando , FL , US

Hyatt Regency Lost Pines Resort and Spa | Austin , Bastrop , TX

Grand Hyatt Deer Valley | Park City , UT , US

Our family is always growing. Want to be in the know?