Director, Digital Transformation & Enterprise Adoption

Docusign; Sydney; Hybrid; AUD 230,000 - 350,000; Full time

Job summary

Docusign is seeking a Director of Digital Transformation Consulting in Sydney to drive strategic engagement and co-develop transformation initiatives on the Docusign platform. You will scale SaaS adoption, align cross-functional teams, and lead executive-level workshops to deliver high-impact outcomes for a global enterprise customer base.

The role emphasizes customer-first leadership, accountability for program performance, and collaboration with senior partners to maximize engagement and

Qualifications

• 15+ years of experience in a business and technical consultative role with executive level interaction.
• 12+ years of external customer facing experience in a SaaS or Professional Services environment.
• Experience leading design and delivery for the largest global, multi-program matrixed organizations.
• Experience resolving complex, unprecedented situations with autonomy.
• Experience with global eSignature regulations and data governance best practices.

Responsibilities

• Execute the team's vision and strategy to maximize customer engagement, growth and satisfaction.
• Develop scalable processes and playbooks to advance key metrics.
• Champion cross-functional initiatives to improve adoption outcomes across customers.
• Partner with leaders across the Docusign ecosystem to drive unified initiatives.
• Serve as a customer escalation point to protect and enhance trust.
• Set culture, pace and expectations for teams.
• Lead and mentor internal and partner ecosystems on implementation standards.

Skills

Executive interaction

SaaS/Professional Services

Global matrix organizations

Risk management

Executive workshops

Education

BA/BS degree

Job description

Docusign is seeking a Director of Digital Transformation Consulting in Sydney to drive strategic engagement and co-develop transformation initiatives on the Docusign platform. You will scale SaaS adoption, align cross-functional teams, and lead executive-level workshops to deliver high-impact outcomes for a global enterprise customer base.

The role emphasizes customer-first leadership, accountability for program performance, and collaboration with senior partners to maximize engagement and