Senior Solution Consultant - IAM & Enterprise Solutions

DocuSign, Inc.; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

DocuSign in Sydney, Australia, is seeking an experienced Lead Solution Consultant to drive technical engagement with enterprise customers across ANZ. You’ll partner with Sales, Professional Services and Product to shape customer architecture, deliver compelling demos, and lead technical discovery for complex IAM projects.

The role requires 5+ years in mid-enterprise pre-sales of SaaS solutions, strong communication skills, and the ability to work in a hybrid office/remote setup with travel

Qualifications

• 5+ years of prior experience within a mid-enterprise-level, pre-sales role selling SaaS solutions and concepts
• BS/BA degree or equivalent in relevant work experience
• 8+ years of prior pre-sales experience within a mid-market or enterprise-level cloud based SaaS offering
• Proficient in delivering software demonstrations, presentations and workshops in person and virtually
• Familiarity with enterprise-class software systems like ERP, CRM and ECM systems including SAP, ServiceNow, Microsoft, Salesforce etc

Responsibilities

• Serve as the technical lead on accounts in partnership with Sales across the Enterprise and Mid Market segment in ANZ
• Maintain strong business partnerships with Sales, Professional Services, Customer Success Managers, Marketing, Product and other key stakeholders to maximise impact across customer engagements
• Comfort conducting deep technology discovery with executive-level stakeholder groups across multifaceted customer landscapes
• Inform Sales account planning with strategic technical insights to influence the overall customer strategy and execution approach
• Map customer challenges and opportunities through value messaging assets to Customer impact and a proposed IAM solution design
• Establish confidence in recommendations via product expertise, custom product demonstrations, technical discussions, whiteboarding, workshops, RFP/RFI responses, product roadmap sessions and business process diagrams
• Articulate recommendations with confidence and influential communicative techniques and tools i.e. messaging frameworks, visually compelling slides, customer stories, storytelling etc
• Deliver trusted, long-term, high ROI solutions
• Partner with sales to deliver on revenue plan and retention goals
• Exhibit proficiency of the core IAM platform, including all current and future components of the agreement process
• Leverage knowledge gained from production deployments, customer experiences and industry references
• Champion Docusign as the most trusted, secure and effective partner for each customer’s Agreement processes
• Disseminate insights, learnings, resources and assets within the team and across the organisation to drive scale of impact and collaboration
• Travel 20% or more as needed

Skills

SaaS pre-sales

Executive stakeholder engagement

Presenting & workshops

ERP/CRM/ECM familiarity

Education

BS/BA degree or equivalent

Tools

Salesforce

SAP

ServiceNow

Job description

DocuSign in Sydney, Australia, is seeking an experienced Lead Solution Consultant to drive technical engagement with enterprise customers across ANZ. You’ll partner with Sales, Professional Services and Product to shape customer architecture, deliver compelling demos, and lead technical discovery for complex IAM projects.

The role requires 5+ years in mid-enterprise pre-sales of SaaS solutions, strong communication skills, and the ability to work in a hybrid office/remote setup with travel