Service Manager Library and Learning Centre

Warrnambool City Council; Warrnambool; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Ongoing training and development

Discount to Council owned facilities

Paid parental leave

Employee Assistance Program

Long service leave (pro-rata) after 7 

Job summary

Warrnambool City Council seeks an exceptional Service Manager Library and Learning Centre to lead its award-winning hub in Warrnambool. You will set strategic direction, drive operations, and ensure the centre remains accessible, innovative and deeply connected to the community.

You will manage a dedicated team, report to the Manager Recreation & Culture, and partner with Council and community stakeholders to shape learning and engagement opportunities for people of all ages.

Responsibilities

• Lead the strategic direction and day-to-day delivery of the Library and Learning Centre.
• Provide strategic leadership across the service and collaborate with Council and community partners.
• Inspire and manage a passionate team to deliver high quality customer experiences.

Job description

Lead one of our region’s most valued community spaces

Warrnambool City Council is seeking an exceptional leader to take on the role of Service Manager Library and Learning Centre and help shape the future of one of our community’s most valued services.

Located in the heart of Warrnambool, our state of the art, award winning Library and Learning Centre is much more than a place to access books and information. It is a vibrant community hub where people come together to learn, connect, participate, create and belong.

As Service Manager, you will lead the strategic direction and day to day delivery of this important community service, ensuring it continues to respond to the changing needs and aspirations of our community.

Reporting to the Manager Recreation & Culture, you will provide strategic leadership across the Library and Learning Centre, leading a passionate team and working collaboratively across Council and with community partners.

This is an opportunity to think boldly about what a contemporary library and learning centre can be and to ensure our service remains relevant, accessible, innovative and deeply connected to the community it serves.

About you

We are looking for an accomplished strategic service manager and community focused leader who understands the importance of excellent public facing services and is passionate about the difference they can make in people's lives.

You will be an experienced leader who can set a clear strategic direction, inspire a team and turn ideas into meaningful outcomes. You will be equally comfortable considering the future direction of a service and ensuring the operational foundations are in place to deliver an exceptional customer experience today.

The Benefits

This is a permanent full time position which carries a current starting salary of $105,206 per annum, exclusive of superannuation.

• Ongoing training and development
• Discount to Council owned facilities
• Paid parental leave
• Employee Assistance Program
• Long service leave (pro-rata) after 7 years

Questions

If after reading the position description you have further questions please contact Peter Russell, Acting Manager Recreation & Culture, on 03 5559 4411 or [e-mail]

Applications close: 5.00pm Sunday 1 November 2026

Please note, that all prospective Warrnambool City Council employees will be required to undertake a medical assessment. Council also completes a range of other pre-employment checks which include reference checks and a criminal history check.

Be part of something special

Warrnambool is a vibrant regional city with a strong sense of community, a thriving cultural life and an enviable lifestyle on Victoria's Great Ocean Road.

At the heart of our community is an award-winning Library and Learning Centre that provides opportunities for people of all ages and backgrounds to connect, learn and participate.

This is your opportunity to lead an established and highly valued service while helping define what comes next.

If you are a strategic, innovative and people-focused leader who is passionate about community services and the role that libraries can play in creating connected and thriving communities, we would love to hear from you.

Culture

Warrnambool City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, we encourage you to apply.

Employees of Warrnambool City Council are expected to work under Councils values of: Accountability, Collaboration, Respectfulness, Progressiveness and Wellbeing.

Warrnambool City Council is an Equal Opportunity Employer

For details on what to include in your application refer to

www.warrnambool.vic.gov.au/how-submit-your-application