Direct Services Team Leader

Queensland Government; Sharon; On-site; AUD 85,000 - 110,000; Full time

Job summary

Queensland Government is seeking a qualified professional to lead continuous improvement in services for people with an intellectual disability. The role focuses on applying legislation and departmental policies, monitoring processes, and providing incisive feedback to support staff.

The ideal candidate has at least six years of relevant experience, a Certificate IV in Disability or equivalent, a current First Aid certificate, NDIS screening, and a valid C-class license.

Qualifications

• Experience supporting people with an intellectual disability.
• Knowledge of relevant legislation and departmental policies.
• Ability to monitor and review service delivery systems.
• Capacity to provide constructive feedback to staff.
• Strong planning and collaboration with teams.

Responsibilities

• Encourage teams to identify and implement strategies for continuous improvement of service delivery for people with an intellectual disability.
• Keep informed about and apply relevant legislative requirements and departmental policies.
• Plan for and implement regular monitoring and review of systems and processes used by support staff.
• Articulate performance standards when assessing direct support staff with feedback aligned to service delivery standards.
• Contribute to support planning for people with a disability receiving services.

Skills

Feedback delivery

Stakeholder engagement

Quality monitoring

Education

Certificate IV in Disability or equivalent

Current Apply First Aid Certificate

Current NDIS worker screening clearance

C class drivers license

Job description

Principal responsibilities of this role:Encouraging teams to identify and implement strategies to ensure continuous improvement of service delivery for people with an intellectual disability.You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies and service delivery practices.You plan for and implement regular monitoring and review of systems and processes utilised by support staff within the service delivery environment.Can articulate performance standards when providing assessment of direct support staff by providing constructive and incisive feedback about the work practices of individual staff with service delivery and departmental requirements.You actively contribute and encourage relevant others to participate in support planning for people with a disability receiving services.Mandatory requirementsPossession of a current C class drivers' licenseCurrent Apply First Aid CertificateCertificate IV in Disability or equivalentCurrent NDIS worker screening clearanceA minimum of six (6) years relevant experience in providing support to people with an intellectual disabilityThis work is licensed under a Creative Commons Attribution 3.0 Australia License.