Direct Services Team Leader

Families, Seniors, Disability Services and Child Safety; Maryborough; On-site; AUD 70,000 - 90,000; Full time

Job summary

Families, Seniors, Disability Services and Child Safety in Maryborough (QLD) seeks a Direct Service Team Leader to supervise direct support staff delivering accommodation and respite services for people with an intellectual disability and their families.

You will ensure compliance with legislative requirements and NDIS Practice Standards, mentor staff, and drive continuous improvement within an established direct support framework.

Qualifications

• Possession of a current C class drivers' license.
• Current Apply First Aid Certificate.
• Certificate IV in Disability or equivalent.
• Current NDIS worker screening clearance.
• A minimum of six (6) years relevant experience in providing support to people with an intellectual disability.

Responsibilities

• Encouraging teams to identify and implement strategies to ensure continuous improvement of service delivery for people with an intellectual disability.
• You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies and service delivery practices.
• You plan for and implement regular monitoring and review of systems and processes utilised by support staff within the service delivery environment.
• Can articulate performance standards when providing assessment of direct support staff by providing constructive and incisive feedback about the work practices of individual staff with service delivery and departmental requirements.
• You actively contribute and encourage relevant others to participate in support planning for people with a disability receiving services.

Skills

Staff supervision

Education

Certificate IV in Disability or equivalent

Job description

Families, Seniors, Disability Services and Child Safety – Maryborough QLD

As a Direct Service Team Leader, you will supervise the day-to-day practice of direct support staff in the provision of accommodation support and respite services to people with an intellectual disability and their families. You will ensure that staff practices are consistent with all relevant legislative requirements and standards, including the NDIS Practice Standards and Quality Indicators. As a Direct Service Team Leader, you will have skills in leading and mentoring staff within an established direct support practice framework.

Principal responsibilities of this role:

• Encouraging teams to identify and implement strategies to ensure continuous improvement of service delivery for people with an intellectual disability.
• You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies and service delivery practices.
• You plan for and implement regular monitoring and review of systems and processes utilised by support staff within the service delivery environment.
• Can articulate performance standards when providing assessment of direct support staff by providing constructive and incisive feedback about the work practices of individual staff with service delivery and departmental requirements.
• You actively contribute and encourage relevant others to participate in support planning for people with a disability receiving services.

Mandatory requirements

• Possession of a current C class drivers' license
• Current Apply First Aid Certificate
• Certificate IV in Disability or equivalent
• Current NDIS worker screening clearance
• A minimum of six (6) years relevant experience in providing support to people with an intellectual disability