Level 1 IT Support & Service Desk Specialist

Unisys; Canberra; On-site; AUD 60,000 - 80,000; Full time

Job summary

Unisys in Canberra is hiring multiple level 1 IT support agents to back Federal Government clients. The role focuses on fast, friendly service, documenting incidents, and guiding users through software, hardware, and network issues.

You will work in a 24/7 environment on a rotating shift roster, with opportunities for training, career progression, and a commitment to equal opportunity employment. Australian citizenship and baseline security clearance are required.

Qualifications

• Baseline Security Clearance is necessary.
• Australian citizenship is required.
• Experience in customer service is preferred.
• Relevant IT education or certification is desirable.

Responsibilities

• Provide 1st Level IT Support.
• Respond to and resolve customer requests related to software, hardware and network issues with fast, friendly service.
• Accurately document calls and incidents.
• Manage time and workload to meet service levels.
• Maintain data accuracy in the contact management system.
• Assign incidents to the correct support group.
• Act as a single point of contact on incidents and problems.
• Perform diagnostics to initiate problem management workflow.

Skills

Customer service

Communication

Time management

Education

Certificate in Information Technology or related

Job description

Unisys in Canberra is hiring multiple level 1 IT support agents to back Federal Government clients. The role focuses on fast, friendly service, documenting incidents, and guiding users through software, hardware, and network issues.

You will work in a 24/7 environment on a rotating shift roster, with opportunities for training, career progression, and a commitment to equal opportunity employment. Australian citizenship and baseline security clearance are required.