Dining & Events Operations Manager - $140K - $150K + SUPER (neg. on experience)

Fairfield RSL; Fairfield; On-site; AUD 140,000 - 150,000; Full time

Job summary

Fairfield RSL is seeking a Dining & Events Operations Manager to oversee front-of-house operations across our restaurants, events and conferencing venues. You will work closely with the kitchen leadership and directly with the CEO to deliver exceptional guest experiences.

The role requires strong leadership, client relationship management and the ability to train teams to high standards of service. Flexibility for evenings and weekends is essential in a multi-outlet hospitality environment.

Qualifications

• Minimum 5 years' experience in a senior restaurant management role.
• Experience training front-of-house teams to high service standards and establishing protocols.
• Strong leadership and coaching capabilities with a genuine passion for service excellence.
• Experience managing and building client relationships.

Responsibilities

• Oversee day-to-day front-of-house operations across restaurants, events and conferencing.
• Manage client relationships from proposals to delivery and post-event setup.
• Lead front-of-house training programs across all Fairfield RSL Club's restaurants and event spaces.

Skills

Leadership

Client relationships

Training & development

Flexibility

Education

Hospitality qualification (preferred)

Tools

POS systems

Microsoft Office

Job description

Dining & Events Operations Manager - $140K - $150K + SUPER (neg. on experience)

Attending dining excursions and F&B development trips.

Onsite staff gym and reflection room for reading or meditation.

Access to discounted private health insurance with nib.

Access to Sonder, a 24/7 employee care program supporting mental and physical health, including personal safety features.

About the role

Dining & Events Operations Manager at an elegant urban resort with multi-award-winning restaurants, function spaces and conference facilities. You will oversee day-to-day front-of-house operations across restaurants, events and conferencing, working closely with the kitchen leadership team and directly with the CEO.

Key responsibilities

Oversee day-to-day front-of-house operations across restaurants, events and conferencing, working closely with the kitchen leadership team and directly with our CEO.

Manage client relationships end-to-end; from proposals and bookings through to hands-on delivery, including pre-and-post event setup.

Lead and continually develop front-of-house training programs across all Fairfield RSL Club's restaurants and event spaces.

About you

Minimum 5 years' experience in a senior restaurant management role, ideally across multiple outlets including fine dining.

Demonstrated experience training and developing front-of-house teams to a high standard of service, along with establishing protocols and systems.

Strong leadership and coaching capabilities with a genuine passion for service excellence.

Previous experience in managing and building client relationships.

Experience with POS systems and Microsoft Office or equivalent.

Ability to work flexible hours including evenings and weekends.

Formal hospitality or tertiary education highly regarded but not essential.

About us

An elegant urban resort with multi-award-winning restaurants, function spaces and conference facilities. We believe in our people and our product, delivering a boutique 5-star hospitality experience. We are committed to social justice, supporting charities such as overseas orphanages with monthly drives. We prioritise sustainability with a rooftop herb garden and bee hives as well as a zero food to landfill policy. We run our own soup kitchen, women's boutique and laundry for the vulnerable and disadvantaged locally.