Digital Workflow Analyst & AI Enablement

Cochlear Malaysia SDN BHD. (Malaysia); Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

Cochlear is seeking an experienced Digital Business Analyst to translate strategic direction into practical, build-ready processes across a complex global Digital Marketing environment. This newly created 12-month fixed-term contract role sits onsite in Sydney and offers exposure across business and technology teams.

You will lead discovery, map current workflows, design future-state processes, define requirements and governance rules, and support delivery teams to implement improvements.

Qualifications

• Strong experience in business analysis, requirements engineering and process modelling.
• Experience designing complex current-state and future-state workflows.
• Ability to translate strategy into detailed process, data, and governance requirements.
• Strong stakeholder facilitation and communication skills.
• Experience with enterprise workflow platforms (Adobe Workfront, Workfront Planning, Workfront Fusion) is highly regarded.

Responsibilities

• Lead discovery across stakeholders to understand workflows and information gaps.
• Design future-state processes including governance, routing, and decision points.
• Translate business needs into clear requirements, stories, and specs.
• Identify workflow automation opportunities and AI-assisted processes.
• Collaborate with Digital Marketing, Analytics, and regional teams to validate designs.
• Define reporting requirements to show improvements in capacity and efficiency.
• Support implementation and continuous improvement.

Skills

Business analysis

Requirements engineering

Process modelling

Workflow design

Stakeholder facilitation

Governance

Effective communication

Tools

Adobe Workfront

Workfront Planning

Workfront Fusion

Job description

Cochlear is seeking an experienced Digital Business Analyst to translate strategic direction into practical, build-ready processes across a complex global Digital Marketing environment. This newly created 12-month fixed-term contract role sits onsite in Sydney and offers exposure across business and technology teams.

You will lead discovery, map current workflows, design future-state processes, define requirements and governance rules, and support delivery teams to implement improvements.