Digital Business Analyst — Process Design & AI Enablement

C01 Cochlear Limited (Australia); City of Lake Macquarie; On-site; AUD 90,000 - 120,000; Full time

Job summary

Cochlear Limited, the global leader in implantable hearing solutions, seeks an experienced Digital Business Analyst to translate strategic direction into practical, build-ready processes across a complex digital marketing environment.

You’ll map current workflows, identify gaps, design future-state processes, define governance logic and turn requirements into artefacts for delivery teams, with opportunities for automation and AI-assisted workflows.

Qualifications

• Strong experience in business analysis, requirements engineering and process modelling.
• Ability to translate strategic direction into detailed process, data, functional and governance requirements.
• Strong stakeholder facilitation across business and technology environments.
• Experience defining decision logic, controls, exceptions and traceability within workflows.

Responsibilities

• Lead discovery across business and technical stakeholders to understand current workflows, handoffs, pain points and information gaps.
• Design detailed future-state processes covering intake, prioritisation, routing, decision points, governance, exceptions and escalation.
• Translate business needs into clear, build-ready requirements, including process flows, user stories, acceptance criteria, decision matrices and functional specifications.
• Help identify opportunities for workflow automation and AI-assisted processes, defining appropriate business rules, controls and human oversight.
• Partner across Digital Marketing, Marketing Technology, analytics, regional teams and delivery partners to validate requirements and solution designs.
• Define reporting and measurement requirements to demonstrate improvements in workflow, capacity, visibility and efficiency.
• Support implementation, adoption and continuous improvement as new ways of working are introduced.

Skills

Business analysis

Requirements engineering

Process modelling

Stakeholder facilitation

Workflow design

Documentation

Agile delivery

Tools

Adobe Workfront

Workfront Planning

Workfront Fusion

Job description

Cochlear Limited, the global leader in implantable hearing solutions, seeks an experienced Digital Business Analyst to translate strategic direction into practical, build-ready processes across a complex digital marketing environment.

You’ll map current workflows, identify gaps, design future-state processes, define governance logic and turn requirements into artefacts for delivery teams, with opportunities for automation and AI-assisted workflows.