Senior Business Analyst - Digital Discovery Lead

Morgan McKinley; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Birthly Leave

Flexible Work Perks

Prezzee Staff Discounts

Wellbeing Support

Learning & Development

Employee Resource Groups

Job summary

Cochlear is seeking a Senior Digital Business Analyst to translate strategy into build-ready processes for a global Digital Marketing environment. You will lead discovery with stakeholders, design current-state and future-state workflows, and craft clear requirements including data, governance and acceptance criteria.

Exposure to workflow automation and AI-assisted processes is highly valued, with collaboration across marketing, analytics and regional delivery teams to validate designs and

Qualifications

• Minimum 5+ years in business analysis within a digital agency, consultancy, or technology services environment.
• Strong experience in business analysis, requirements engineering and process modelling.
• Demonstrated experience designing complex current-state and future-state workflows.
• Ability to translate strategic direction into detailed process, data, functional and governance requirements.
• Strong stakeholder facilitation skills across business and technology environments.
• Experience defining decision logic, controls, exceptions and traceability within workflows.
• Strong written and visual communication skills.

Responsibilities

• Lead discovery across business and technical stakeholders to understand workflows, pain points and information gaps.
• Design detailed future-state processes covering intake, prioritisation, routing, governance and escalation.
• Translate business needs into clear, build-ready requirements including process flows and user stories.
• Help identify opportunities for workflow automation and AI-assisted processes with appropriate business rules and oversight.
• Partner with Digital Marketing, Marketing Technology, analytics, regional teams and delivery partners to validate requirements and designs.
• Define reporting and measurement requirements to show improvements in workflow efficiency and capacity.
• Support implementation, adoption and continuous improvement as new ways of working are introduced.

Skills

Business analysis

Requirements engineering

Process modelling

Current-state workflows

Future-state workflows

Stakeholder facilitation

Decision logic

Traceability

Communication

Tools

Adobe Workfront

Workfront Planning

Workfront Fusion

Job description

Senior Business Analyst Digital Discovery Lead – Cochlear

Location: Sydney (Hybrid)

Contract type: Full-time (Permanent)

Relevant experience: Minimum 5+ years in business analysis within a digital agency, consultancy, or technology services environment.

We’re looking for an experienced Digital Business Analyst to translate strategic direction into practical, build‑ready processes and requirements across a complex global Digital Marketing environment.

What you’ll be doing:

• Lead discovery across business and technical stakeholders to understand current workflows, handoffs, pain points and information gaps.
• Design detailed future‑state processes covering intake, prioritisation, routing, decision points, governance, exceptions and escalation.
• Translate business needs into clear, build‑ready requirements, including process flows, user stories, acceptance criteria, decision matrices and functional specifications.
• Help identify opportunities for workflow automation and AI‑assisted processes, defining appropriate business rules, controls and human oversight.
• Partner across Digital Marketing, Marketing Technology, analytics, regional teams and delivery partners to validate requirements and solution designs.
• Define reporting and measurement requirements to demonstrate improvements in workflow, capacity, visibility and efficiency.
• Support implementation, adoption and continuous improvement as new ways of working are introduced.

About you:

• Strong experience in business analysis, requirements engineering and process modelling.
• Demonstrated experience designing complex current‑state and future‑state workflows.
• Ability to translate strategic direction into detailed process, data, functional and governance requirements.
• Strong stakeholder facilitation skills across business and technology environments.
• Experience defining decision logic, controls, exceptions and traceability within workflows.
• Strong written and visual communication skills.

Experience with Adobe Workfront, Workfront Planning, Workfront Fusion or another enterprise workflow/work‑management platform would be highly regarded, as would experience across digital marketing, marketing operations, content supply chain or campaign workflows.

Exposure to workflow automation, AI‑assisted processes, Agile delivery and operational reporting would also be advantageous.

Company culture:

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

How we recognise your contribution:

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

Equal‑opportunity statement:

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities. The company is an equal opportunity employer – we do not discriminate based on race, gender, sexual orientation, age, disability, or other protected characteristics.

Benefits and perks:

• Birthly Leave – Celebrate you with a paid day off during your birthday month.
• Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year.
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team.
• Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via Telus.
• Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions.
• Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride.

We offer a competitive salary package with performance incentives, ongoing training and career development, collaborative and supportive team culture, and exposure to enterprise‑scale digital projects.