Digital Product Owner: Housing Platform & User Experience

Housing Hub; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Not-for-profit PBI salary packaging

17.5% leave loading

Employee assistance program

Purchased leave available

Engaging social events

Job summary

Housing Hub is seeking a collaborative Digital Product Owner to lead our core platform and its portals. You will translate community insights and roadmaps into intuitive features that solve real problems.

You will own the product backlog, run agile ceremonies with designers, engineers and QA (including offshore teams), and partner with the community to ensure accessible, secure, and reliable outcomes that help housing seekers, families and providers.

Qualifications

• 3+ years' experience as a product owner, business analyst or similar.
• Practical experience working day-to-day with software engineers, UX/UI designers and QA in an agile team (including distributed or offshore teams).
• A track record of owning a product backlog and turning complex problems into clear requirements, user stories and acceptance criteria.
• Strong analytical skills and experience with user research and discovery.
• Experience running user acceptance testing and managing releases.
• Experience managing support tickets and incidents through root-cause resolution.

Responsibilities

• Serve as the day-to-day owner of our website and portals, translating roadmap ideas into clear user journeys and actionable user stories.
• Support and guide designers, engineers, and QA across distributed and offshore teams; facilitate sprint ceremonies.
• Partner with QA to steer UAT and release rollouts to keep the platform stable and reliable.
• Escalate and troubleshoot support tickets end-to-end to ensure a frictionless user experience.
• Co-design with the community through research and workshops with housing seekers, families and providers.
• Track analytics, monitor market trends and KPI to drive iterative improvements.
• Ensure features meet data security, privacy, and WCAG accessibility standards.
• Deputise for the Digital Product Manager and occasionally cover Friday support.

Skills

Product backlog ownership

Agile collaboration

User research & discovery

Analytical skills

Education

Bachelor's degree in Marketing, Computer Science, or relevant field

Job description

Housing Hub is seeking a collaborative Digital Product Owner to lead our core platform and its portals. You will translate community insights and roadmaps into intuitive features that solve real problems.

You will own the product backlog, run agile ceremonies with designers, engineers and QA (including offshore teams), and partner with the community to ensure accessible, secure, and reliable outcomes that help housing seekers, families and providers.