Flexible Digital Customer Experience Product Owner

V/Line; Melbourne; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

V/Line is seeking a Digital Product Owner to shape its digital customer experience. You will own day-to-day delivery of the website, CMS, mobile app and related customer-facing platforms, translating the Digital Experience Roadmap into tangible features and measurable outcomes.

Working in an Agile setup, you will manage backlogs, write user stories and acceptance criteria, collaborate with stakeholders, and apply accessibility and WCAG principles to drive inclusive, accessible products that meet

Qualifications

• Digital product ownership experience with customer-facing products.
• Experience in Agile product delivery.
• Ability to apply WCAG accessibility principles.

Responsibilities

• Own and maintain the digital customer experience product backlog.
• Translate objectives into prioritised features, user stories and acceptance criteria.
• Apply accessibility-by-design principles to product decisions.
• Use customer insights and data to inform improvements.
• Monitor product performance and provide evidence-based recommendations.
• Act as primary contact for digital product enquiries.
• Collaborate with stakeholders to deliver initiatives.

Skills

Digital product ownership

Agile delivery

Stakeholder engagement

Tools

CMS

Mobile apps

Job description

V/Line is seeking a Digital Product Owner to shape its digital customer experience. You will own day-to-day delivery of the website, CMS, mobile app and related customer-facing platforms, translating the Digital Experience Roadmap into tangible features and measurable outcomes.

Working in an Agile setup, you will manage backlogs, write user stories and acceptance criteria, collaborate with stakeholders, and apply accessibility and WCAG principles to drive inclusive, accessible products that meet