Digital Product Owner

Housing Hub; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Not-for-profit PBI salary packaging

17.5% leave loading

Employee assistance program

Purchased leave available

Engaging social events

Job summary

Housing Hub is seeking a collaborative Digital Product Owner to lead our core platform and its portals. You will translate community insights and roadmaps into intuitive features that solve real problems.

You will own the product backlog, run agile ceremonies with designers, engineers and QA (including offshore teams), and partner with the community to ensure accessible, secure, and reliable outcomes that help housing seekers, families and providers.

Qualifications

• 3+ years' experience as a product owner, business analyst or similar.
• Practical experience working day-to-day with software engineers, UX/UI designers and QA in an agile team (including distributed or offshore teams).
• A track record of owning a product backlog and turning complex problems into clear requirements, user stories and acceptance criteria.
• Strong analytical skills and experience with user research and discovery.
• Experience running user acceptance testing and managing releases.
• Experience managing support tickets and incidents through root-cause resolution.

Responsibilities

• Serve as the day-to-day owner of our website and portals, translating roadmap ideas into clear user journeys and actionable user stories.
• Support and guide designers, engineers, and QA across distributed and offshore teams; facilitate sprint ceremonies.
• Partner with QA to steer UAT and release rollouts to keep the platform stable and reliable.
• Escalate and troubleshoot support tickets end-to-end to ensure a frictionless user experience.
• Co-design with the community through research and workshops with housing seekers, families and providers.
• Track analytics, monitor market trends and KPI to drive iterative improvements.
• Ensure features meet data security, privacy, and WCAG accessibility standards.
• Deputise for the Digital Product Manager and occasionally cover Friday support.

Skills

Product backlog ownership

Agile collaboration

User research & discovery

Analytical skills

Education

Bachelor's degree in Marketing, Computer Science, or relevant field

Job description

Established in 2017, Housing Hub was created to help people with disability find suitable, quality housing and support the development of an effective disability housing market. Originally an initiative of the Summer Foundation, we now operate as a social enterprise.

With thousands of properties listed across Australia, Housing Hub connects housing seekers and housing providers, making it easier for people with disability to find the right home and have choice and control over where they live and who they live with.

We are looking for a collaborative Digital Product Owner to take the reins of our core platform and its portals. Working closely with our Digital Product Manager, you'll turn community insights and roadmaps into intuitive features that solve real problems.

Key responsibilities

• Serve as the day-to-day owner of our website and portals. Translate roadmap ideas into clear user journeys, precise acceptance criteria, and actionable user stories; balancing new features, technical debt, bug fixes, and support requests
• Support and guide designers, engineers, and QA across distributed and offshore teams Facilitate engaging sprint planning, stand-ups, reviews, and retrospectives to keep everyone aligned and inspired
• Partner with QA to steer User Acceptance Testing (UAT) and release rollouts, ensuring our platform remains stable, seamless, and reliable
• Primary escalation point for support tickets, troubleshooting issues end-to-end to guarantee a frictionless user experience
• Co-design with our community - connecting directly with housing seekers, families, and providers through research and co-design workshops
• Track user analytics, explore market trends, and monitor product KPIs to drive iterative improvements that create real-world impact
• Ensure features uphold the highest standards of data security, privacy, and WCAG accessibility
• Step in to deputise for the Digital Product Manager when needed, foster an inclusive team culture, and pitch in with Friday customer support coverage (roughly once a month)

The successful person will have

• 3+ years' experience as a product owner, business analyst or similar
• Bachelor's degree in Marketing, Computer Science, or another relevant field
• Practical experience working day-to-day with software engineers, UX/UI designers and QA in an agile team (including distributed or offshore teams)
• A track record of owning a product backlog and turning complex problems into clear requirements, user stories and acceptance criteria.
• Strong analytical skills and experience with user research and discovery
• Experience running user acceptance testing and managing releases
• Experience managing support tickets and incidents through root-cause resolution.

Nice to have

• Experience with marketplace or multi-sided platforms.
• Knowledge of the disability, NDIS or housing sectors.
• Product owner certification, such as Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO).

Benefits of working with us

• Not-for-profit PBI salary packaging, including meals and entertainment card
• 17.5% leave loading
• Employee assistance program
• Purchased leave available
• Engaging social events throughout the year
• A friendly and passionate team dedicated to making a difference

At the Housing Hub, we are committed to fostering an inclusive community. We welcome applicants from diverse backgrounds, experiences, and perspectives.

If you are shortlisted, you will be asked to undertake a code review. The successful candidate will be required to complete a National Police Check and/or NDIS worker screening check

Please reach out to ***************@housinghub.org.au or 1300 935 *** if you require any adjustments to the recruitment process.