B2B Digital Product Owner, Client Experience

Smartgroup Corporation; Australia; Remote; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Smart Leave

Free lunch every week

Paid Parental Leave with superannution

Make a Difference Days – paid days off

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup Corporation is seeking a Digital Product Owner, Client Experience to shape how we solve complex problems for our clients across a broad B2B product landscape. Initially focused on our new Client Portal, you’ll explore opportunities across areas including client onboarding, reporting, data transfer, integrations and operational processes.

This is an opportunity to genuinely own the problem space, using product discovery to uncover what matters most and take opportunities from early

Qualifications

• Strong experience in product-led discovery and uncovering customer problems.
• Demonstrated B2B product experience in complex environments with multiple stakeholders.
• Experience taking products from zero to one with unclear answers.
• Excellent problem-framing and prioritisation to focus on high-value opportunities.
• Confidence working with data, integrations and APIs; understand technical constraints.
• Strong product judgement and comfort with ambiguity.

Responsibilities

• Lead product discovery to uncover client problems and determine valuable opportunities.
• Shape and prioritise a diverse pipeline across digital experiences, workflows and reporting.
• Engage with clients and stakeholders, using interviews and data to test assumptions.
• Take opportunities from discovery to delivery without premature solutions.
• Partner with Client, Operations and Technology teams to align business needs and constraints.
• Establish effective cross-functional ways of working within a new team.

Skills

Product-led discovery

B2B product experience

Zero to one

Problem framing & prioritisation

Data & APIs understanding

Ambiguity management

Tools

APIs

Job description

Smartgroup Corporation is seeking a Digital Product Owner, Client Experience to shape how we solve complex problems for our clients across a broad B2B product landscape. Initially focused on our new Client Portal, you’ll explore opportunities across areas including client onboarding, reporting, data transfer, integrations and operational processes.

This is an opportunity to genuinely own the problem space, using product discovery to uncover what matters most and take opportunities from early