Digital Product Manager — Payments & Claims

HCF Australia; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hospital subsidies/discounts

Parental leave (18 weeks)

Mental health programs

Product and gym discounts

Job summary

HCF Australia seeks a Digital Product Manager to own key product workstreams across payments, billing, claims and self-service experiences.

You'll guide products from discovery to delivery, using customer insight and data to create digital experiences that simplify life for members, with a focus on regulated environments and security.

Collaborate with technology and business teams to design and deliver seamless digital journeys, define KPIs and drive continual improvement.

Qualifications

• Experience managing digital products across payments, billing and claims.
• Delivery of end-to-end digital journeys from discovery to processing.
• Ability to balance customer needs with security, regulatory and operational requirements.

Responsibilities

• Own and prioritise the digital product roadmap and backlog, balancing member needs, business outcomes and regulatory requirements.
• Lead discovery to identify member pain points, market opportunities and ways to improve self-service.
• Partner with technology, business and delivery teams to design and deliver seamless digital experiences.
• Use data, analytics and customer research to measure performance and make evidence-based product decisions.
• Define and track product KPIs including digital adoption, transaction success, claims completion, customer effort and CSAT.
• Champion the product vision and build alignment across stakeholders, including senior leaders.
• Identify and remove barriers to delivery, ensuring teams can continuously deliver meaningful value.

Skills

Digital Product Management

Payments & Billing

Claims processing

Self-service UX

Stakeholder management

Job description

HCF Australia seeks a Digital Product Manager to own key product workstreams across payments, billing, claims and self-service experiences.

You'll guide products from discovery to delivery, using customer insight and data to create digital experiences that simplify life for members, with a focus on regulated environments and security.

Collaborate with technology and business teams to design and deliver seamless digital journeys, define KPIs and drive continual improvement.