Digital Product Manager

HCF Australia; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hospital subsidies/discounts

Parental leave (18 weeks)

Mental health programs

Product and gym discounts

Job summary

HCF Australia seeks a Digital Product Manager to own key product workstreams across payments, billing, claims and self-service experiences.

You'll guide products from discovery to delivery, using customer insight and data to create digital experiences that simplify life for members, with a focus on regulated environments and security.

Collaborate with technology and business teams to design and deliver seamless digital journeys, define KPIs and drive continual improvement.

Qualifications

• Experience managing digital products across payments, billing and claims.
• Delivery of end-to-end digital journeys from discovery to processing.
• Ability to balance customer needs with security, regulatory and operational requirements.

Responsibilities

• Own and prioritise the digital product roadmap and backlog, balancing member needs, business outcomes and regulatory requirements.
• Lead discovery to identify member pain points, market opportunities and ways to improve self-service.
• Partner with technology, business and delivery teams to design and deliver seamless digital experiences.
• Use data, analytics and customer research to measure performance and make evidence-based product decisions.
• Define and track product KPIs including digital adoption, transaction success, claims completion, customer effort and CSAT.
• Champion the product vision and build alignment across stakeholders, including senior leaders.
• Identify and remove barriers to delivery, ensuring teams can continuously deliver meaningful value.

Skills

Digital Product Management

Payments & Billing

Claims processing

Self-service UX

Stakeholder management

Job description

Sydney | HCF House | Digital Enterprise, Member Experience

Build digital experiences that make healthcare simpler.

We're looking for a Digital Product Manager to join our Digital Enterprise, Member Experience team and own key digital product workstreams across payments, billing, claims and self-service experiences.

What you'll do

You'll take products from discovery through to delivery and continuous improvement, using customer insight, data and experimentation to create digital experiences that genuinely make life easier for our members.

You'll:

• Own and prioritise the digital product roadmap and backlog, balancing member needs, business outcomes and regulatory requirements.
• Lead discovery to identify member pain points, market opportunities and ways to improve self-service.
• Partner with technology, business and delivery teams to design and deliver seamless digital experiences.
• Use data, analytics and customer research to measure performance and make evidence-based product decisions.
• Define and track product KPIs including digital adoption, transaction success, claims completion, customer effort and CSAT.
• Champion the product vision and build alignment across stakeholders, including senior leaders.
• Identify and remove barriers to delivery, ensuring teams can continuously deliver meaningful value.

What you'll bring

You're an experienced Digital Product Manager who knows how to navigate complex products, systems and customer journeys - ideally within a regulated environment.

You'll have:

• Proven experience managing digital products across payments, billing, claims, reimbursement or financial transactions.
• Experience delivering end-to-end digital journeys, from discovery and submission through to processing, tracking and resolution.
• A strong understanding of payment or claims workflows, integrations, APIs and third‑party platforms.
• Experience using customer insights, analytics and experimentation to shape product strategy and prioritisation.
• A track record of improving self‑service, customer experience and operational efficiency.
• The ability to balance customer needs with security, fraud, regulatory and operational requirements.
• Strong stakeholder management skills and the confidence to influence across business and technology teams.

Experience in health insurance, banking, fintech, insurance or claims management will be highly regarded.

Why HCF?

This is an opportunity to work on digital products that have a real impact on people's health and everyday lives.

You’ll join a purpose‑led organisation where you can help shape the future of digital member experiences, making healthcare simpler, more accessible and more human.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not‑for‑profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose‑driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member‑focused.

Wellness and work‑life balance

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccines, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio‑economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - [e-mail] to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.