Digital Product Owner - Hybrid, User-Centered Impact

Australian Financial Complaints Authority Limited

Sydney

Hybrid

AUD 120,000 - 150,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Gold AWEI Accreditation 2025

Accredited Family Friendly Workplace

Hybrid working

Additional and inclusive leave options

Job summary

Australian Financial Complaints Authority (AFCA) is seeking a Digital Product Owner to join the Membership Services & Customer Experience team and help deliver our digital product roadmap, creating simpler, more accessible and user-centred experiences for the people who use our services.

This hands-on role will own and continuously improve key digital products and customer journeys, bringing together customer insights, operational needs, data and technology to decide what matters most, from

Qualifications

Experience as a Product Owner, Digital Product Owner or similar digital product role across website and digital experiences.
Experience owning and prioritising product roadmaps and backlogs.
Strong understanding of customer journeys, digital experience and user-centred product development.
Ability to translate customer and business problems into clear requirements, priorities and outcomes.
Experience working with multidisciplinary teams across technology, data, CX and operations.
Confidence in Agile delivery environments.
Data- and evidence-led approach to product decisions and continuous improvement.
Strong stakeholder engagement to align teams around shared priorities.
Focus on accessibility, inclusion and improving customer outcomes.

Responsibilities

Own and evolve the roadmap and backlog for assigned digital products and customer journeys.
Turn customer, business and operational needs into clear product priorities and outcomes.
Use customer feedback, Voice of Customer insights, research, complaint data and analytics to identify opportunities for improvement.
Guide product enhancements from discovery through to delivery and continuous improvement.
Collaborate with Customer Experience, technology, data, operations and delivery teams to bring improvements to life.
Champion accessible, inclusive, user-centred experiences.
Balance customer value with priorities, operations, and technical considerations in product decisions.
Support Agile planning, refinement and delivery, managing dependencies and priorities.