Digital Product Manager

HCF group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Subsidised hospital and extras cover (

Parental leave (18 weeks)

Mental health and wellbeing programs

Wellness initiatives

Job summary

HCF is seeking a Digital Product Manager to own key digital workstreams across payments, billing, claims and self-service experiences. You will drive discovery through delivery, using customer insight, data and experimentation to enhance member experiences.

In this 12-month contract based in Sydney, you will balance regulatory requirements with customer needs, leading cross-functional collaboration to improve self-service and operational efficiency.

Qualifications

• Experience managing digital products across payments, billing, claims, reimbursement or financial transactions.
• End-to-end digital journeys from discovery to processing and resolution.
• Use insights, analytics and experimentation to shape product strategy.

Responsibilities

• Own and prioritise the digital product roadmap and backlog across payments, billing, claims and self-service.
• Lead discovery to identify member pain points and opportunities for self-service improvements.
• Partner with technology, business and delivery teams to design and deliver seamless digital experiences.
• Define and track product KPIs including adoption, transaction success and CSAT.
• Champion the product vision and align stakeholders across senior leaders.

Skills

Digital product management

Payments & billing experience

Regulated environment

Tools

APIs

Third-party platforms

Job description

At HCF, we put people before profit. As Australia’s largest not-for-profit health insurer, we’re on a mission to make healthcare more understandable, affordable and human and our digital products play a huge part in making that happen.**Digital Product Manager - 12 Month Contract****Sydney | HCF House | Digital Enterprise, Member Experience** **Build digital experiences that make healthcare simpler.** We’re looking for a **Digital Product Manager** to join our Digital Enterprise, Member Experience team and own key digital product workstreams across **payments, billing, claims and self-service experiences**. **What you’ll do**You’ll take products from **discovery through to delivery and continuous improvement**, using customer insight, data and experimentation to create digital experiences that genuinely make life easier for our members. You’ll:* Own and prioritise the digital product roadmap and backlog, balancing member needs, business outcomes and regulatory requirements.* Lead discovery to identify member pain points, market opportunities and ways to improve self-service.* Partner with technology, business and delivery teams to design and deliver seamless digital experiences.* Use data, analytics and customer research to measure performance and make evidence-based product decisions.* Define and track product KPIs including digital adoption, transaction success, claims completion, customer effort and CSAT.* Champion the product vision and build alignment across stakeholders, including senior leaders.* Identify and remove barriers to delivery, ensuring teams can continuously deliver meaningful value. **What you’ll bring**You’re an experienced **Digital Product Manager** who knows how to navigate complex products, systems and customer journeys — ideally within a regulated environment. You’ll have:* Proven experience managing digital products across **payments, billing, claims, reimbursement or financial transactions**.* Experience delivering end-to-end digital journeys, from discovery and submission through to processing, tracking and resolution.* A strong understanding of payment or claims workflows, integrations, APIs and third-party platforms.* Experience using customer insights, analytics and experimentation to shape product strategy and prioritisation.* A track record of improving self-service, customer experience and operational efficiency.* The ability to balance customer needs with **security, fraud, regulatory and operational requirements**.* Strong stakeholder management skills and the confidence to influence across business and technology teams. Experience in **health insurance, banking, fintech, insurance or claims management** will be highly regarded. **Why HCF?**This is an opportunity to work on digital products that have a **real impact on people’s health and everyday lives**. You’ll join a purpose-led organisation where you can help shape the future of digital member experiences, making healthcare simpler, more accessible and more human. **Ready to make a difference? Apply now.** **About HCF**At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.**Culture & Benefits** *Purpose-driven passion* We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. *Wellness and work-life balance* We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:* Flexible working arrangements* 50% subsidy on HCF hospital and/or extras cover* Family-friendly certified employer* 18 weeks of parental leave for all new parents* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more* Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.*Collaboration and inclusivity* We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. *Continuous learning and growth* We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. **Next steps** If you **require any adjustments** to assist you in making your application or during the recruitment or onboarding process, please reach out to **Talent Acquisition –** **[e-mail]**to discuss or call 02 9290 0464. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.