Digital Product Manager

The Hospitals Contribution Fund Of Australia Limited; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working arrangements

50% subsidy on hospital cover

Family-friendly employer

18 weeks parental leave

Mental health programs

Discounts on products

Job summary

The Hospitals Contribution Fund Of Australia Limited is seeking an experienced Digital Product Manager to lead end-to-end digital journeys across payments, billing, claims and self-service. You will own the product roadmap, work with technology and business teams, and base decisions on customer insights and analytics.

You’ll partner with the Digital Enterprise, Member Experience team in Sydney to deliver seamless digital experiences that balance member needs with regulatory requirements and

Qualifications

• Experience navigating complex digital products in regulated environments.
• Proven track record delivering payments, billing, claims or financial transactions.
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Take products from discovery to delivery and continuous improvement.
• Own and prioritise the digital product roadmap and backlog.
• Lead discovery to identify pain points and opportunities in self-service.
• Partner with tech, business and delivery teams to design and deliver experiences.
• Use data and customer research to measure performance and inform decisions.
• Define and track KPIs like adoption, transaction success and CSAT.
• Champion the product vision across stakeholders, including senior leaders.
• Identify and remove barriers to delivery to enable ongoing value.

Skills

Digital product management

Regulated environment

Stakeholder management

Data-driven

Payments/claims workflows

Tools

APIs

Analytics tools

Job description

Digital Product Manager - 12 Month Contract Sydney | HCF House | Digital Enterprise

At HCF, we put people before profit. As Australia’s largest not-for-profit health insurer, we’re on a mission to make healthcare more understandable, affordable and human and our digital products play a huge part in making that happen. Digital Product Manager - 12 Month Contract Sydney | HCF House | Digital Enterprise, Member Experience Build digital experiences that make healthcare simpler. We’re looking for a Digital Product Manager to join our Digital Enterprise, Member Experience team and own key digital product workstreams across payments, billing, claims and self-service experiences.

What you’ll do

• You’ll take products from discovery through to delivery and continuous improvement, using customer insight, data and experimentation to create digital experiences that genuinely make life easier for our members.
• Own and prioritise the digital product roadmap and backlog, balancing member needs, business outcomes and regulatory requirements.
• Lead discovery to identify member pain points, market opportunities and ways to improve self-service.
• Partner with technology, business and delivery teams to design and deliver seamless digital experiences.
• Use data, analytics and customer research to measure performance and make evidence-based product decisions.
• Define and track product KPIs including digital adoption, transaction success, claims completion, customer effort and CSAT.
• Champion the product vision and build alignment across stakeholders, including senior leaders.
• Identify and remove barriers to delivery, ensuring teams can continuously deliver meaningful value.

What you’ll bring

• You’re an experienced Digital Product Manager who knows how to navigate complex products, systems and customer journeys — ideally within a regulated environment.
• Proven experience managing digital products across payments, billing, claims, reimbursement or financial transactions.
• Experience delivering end-to-end digital journeys, from discovery and submission through to processing, tracking and resolution.
• A strong understanding of payment or claims workflows, integrations, APIs and third-party platforms.
• Experience using customer insights, analytics and experimentation to shape product strategy and prioritisation.
• A track record of improving self-service, customer experience and operational efficiency.
• The ability to balance customer needs with security, fraud, regulatory and operational requirements.
• Strong stakeholder management skills and the confidence to influence across business and technology teams.
• Experience in health insurance, banking, fintech, insurance or claims management will be highly regarded.

Why HCF?

This is an opportunity to work on digital products that have a real impact on people’s health and everyday lives. You’ll join a purpose-led organisation where you can help shape the future of digital member experiences, making healthcare simpler, more accessible and more human.

Ready to make a difference?

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Our values

Our values are to:

• Step Forward
• Get There Together
• Make it Better
• Stay Human
• Walk in Their Shoes

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [e-mail] to discuss or call 02 9290 0464. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.