Digital Operations Lead - Reliability & Growth (Hybrid)

Bupa; Melbourne; Hybrid; AUD 180,000 - 230,000; Full time

Job summary

Bupa is seeking a Digital Operations Capability Lead to oversee the performance, reliability and continual improvement of operational support services across the Digital portfolio. The onshore link between Digital leadership,Digital crews, Technology Operations and the BCC ensures priorities and outcomes meet customer, business, technology and regulatory needs.

In this role you’ll govern service performance and risk while collaborating with product, engineering and security stakeholders.

Qualifications

• Demonstrated leadership in technology operations or comparable environment supporting digital services.
• Experience accountable for service performance, operational risk and major incidents.
• Experience leading in distributed/partner-delivered operating model with governance across boundaries.
• Experience influencing senior stakeholders and resolving cross-team priorities.
• Strong understanding of application operations, monitoring, incident and change management.
• Ability to interpret service data and risks to set clear priorities.
• Strong governance, stakeholder management and written communication.
• Ability to lead calmly during material service disruption.
• ITIL certification or equivalent desirable.

Responsibilities

• Govern service performance, operational risk and cross-team improvement.
• Collaborate with Digital leadership, Technology Operations and BCC to align outcomes with customer and regulatory needs.
• Support day-to-day operations and governance of the BCC Digital Operations capability.

Skills

Leadership experience

Accountability for service performance

Governance across partner/organization

Stakeholder influence & prioritization

Operations, monitoring & incident mgmt

Data interpretation for priority

Written communication & governance

Calm leadership during disruptions

ITIL awareness/desirable

Job description

Bupa is seeking a Digital Operations Capability Lead to oversee the performance, reliability and continual improvement of operational support services across the Digital portfolio. The onshore link between Digital leadership,Digital crews, Technology Operations and the BCC ensures priorities and outcomes meet customer, business, technology and regulatory needs.

In this role you’ll govern service performance and risk while collaborating with product, engineering and security stakeholders.